Table 12-2
Login screen and NetBackup Appliance Web Console Dashboard
(continued)
Recommended actionExplanationError message
Ensure that the deduplication solution is
configured. If the problem persists contact
Symantec Support.
This error is displayed, if the
current deduplication ratio
could not be displayed on the
Deduplication tile.
Error retrieving the deduplication ratio,
due to an unexpected error.
Refresh the information from the Dashboard
after 10 minutes. If the error persists, contact
Symantec Support.
This error is displayed, if the
deduplication ratio could not
be displayed due to an
unexpected error.
Error retrieving the deduplication ratio,
check again after 10 minutes.
In the case, an LDAP user that is configured
to use the Appliance need to be deleted or
removed from the LDAP directory, then the
user needs to be first removed from the
appliance. Otherwise, we will not be able to
remove that user from the appliance user list.
If the user is removed from
the LDAP directory (and not
removed from appliance
allowed to log in list), though
the user is listed as LDAP
authorized user, the user will
not be able to log in. So,
these users poses no security
threat.
Login failure due to an unrecognized
or invalid user
Table 12-3 lists all the error messages that are displayed on the Monitor > Hardware
tab.
Table 12-3
Monitor > Hardware
Recommended actionExplanationError messages
The Call Home server might be unreachable.
Try viewing the details later.
This message is displayed
when the appliance is unable
to reach the Call Home server
and retrieve hardware health
information.
Unable to retrieve the hardware health
information.
You may want to try acknowledging or
removing the acknowledgment for an error
notification through the NetBackup Appliance
Shell Menu using the Settings > Alerts
> AcknowledgeErrors command.
This message is displayed
when there is an internal error
in acknowledging or removing
the acknowledgment for an
error notification.
Unable to acknowledge/remove
acknowledgment for the selected
errors.
There may be a technical issue with the
beacon on the disk drive. Call Symantec
Technical Engineer to fix the beacon.
This message is displayed
when the beacon is unable to
flash lights for a disk drive.
Cannot flash the disk drive light.
171NetBackup Appliance error messages
Error messages displayed on the NetBackup Appliance Web Console
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