ADDING IP PHONES TO TALKSWITCH 7
10. In the Extension tab, select the language for prompts heard by the user of the extension in
the System Prompt Language list. Setting the prompt language will also change the language
for text displayed on the phone itself.
11. Choose File > Save. The system will create a configuration file that the phone will download
when the phone is restarted.
IP extension details area
1. Set the Location. Choices are:
• Internal — The phone is an internal IP extension located within the office, and is
connected to the same LAN as the TalkSwitch unit.
• External — The phone is an external IP extension located outside the office, and is
connected to the TalkSwitch unit over the internet. See External IP extensions on page 2
2. If you set Location to External, select the Time Zone that matches the location of the IP
phone.
About programmable function keys
The TS-350i has 6 programmable functions keys, the TS-450i has 10 programmable keys, and the
TS-550i has 22 programmable keys. The keys allow the user to access TalkSwitch features, and to
monitor and engage lines, extensions and queued calls (i.e. line appearance).
Note that the keys cannot be programmed if the extension has hot line access enabled. In this
case, the phone will automatically connect the pre-configured resource (external number,
extension etc.)
Programming TS-350i function keys
1. Click Configure Keys. This button is enabled if the IP Extension Details area is complete.
The TalkSwitch 350i window appears.
2. For each key, select the Function and the Resource (if applicable). The function keys can be
assigned for Line Appearance, Extension Appearance, Queue Appearance, Voicemail, Do Not
Disturb (DND), Speed Dial, Park, Unpark, Call Pickup (any or specific extension), Group Page,
Overhead Page, Phone Book configuration, or User Defined (phone). For further details, click
the Help icon in the IP Extension Details area.
Warning: Calls to an emergency service number using an external IP extension will not send
the correct address to the emergency operator. We strongly recommend that you apply a
warning label to any external IP extension stating:
If an emergency call is made from this phone, you must provide your address to the
emergency operator.
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