ADDING IP PHONES TO TALKSWITCH 30
See Local Extension/Fax in Chapter 2 of the TalkSwitch User Guide for instructions on configuring
direct line access, hunt group permissions, Caller ID settings (VoIP only), call handling,
and voicemail.
Updating the Polycom firmware
This procedure is only required if you need to update the Polycom firmware. To update
the firmware:
• Install a TFTP application.
• Download and extract firmware files.
• Configure the phone to point to the firmware files.
Installing a TFTP application
You require a TFTP server application to update the phone firmware. One such free TFTP utility
can be downloaded from Solarwinds at the following URL:
http://support.solarwinds.net/updates/New-customerFree.cfm?ProdId=52
1. Download and install the TFTP program.
2. Take note of the location of the TFTP program root directory location. The phone firmware
files are extracted to this directory in the next section. (i.e. for Solarwinds TFTP, the root
directory is C:\TFTP-Root).
Downloading and extracting firmware files
Firmware files for supported IP phones can be found at http://global.talkswitch.com.
1. Download the firmware file required for your phone from the URL above. The files are
contained in ZIP archives.
2. Extract the firmware files into the TFTP program root directory location.
Configuring the phone to point to the firmware files
Changing the phone Server Address setting to the IP address of the PC with the TFTP program
and the firmware files enables the update process. On the phone:
1. Press the Menu key and select Settings > Advanced.
2. Enter the password, and then press the Enter key. By default this is 456. When the
TalkSwitch unit configures the phone, it changes the password to 23646 (which spells
“admin” on the telephone keypad).
3. Select Admin Settings > Network Settings.
4. Select Server Menu and change ServerType to TrivialFTP.
5. Select Server Address and press the Edit key. Press the 1/A/a key and enter the IP address
of the PC running the TFTP server, using the * key to enter decimal points.
6. Press the Exit button three times. Advanced appears at the top of the menu.
7. Press 3 for Restart Phone and confirm by pressing the Yes button.
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