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9.3 Wireless connection troubleshooting
The MediaAccess Gateway does not appear in your wireless client’s access point list
Make sure that the MediaAccess Gateway access point is enabled and that the network name is broadcasted.
a Browse to the MediaAccess Gateway GUI.
For more information, see “Accessing the MediaAccess Gateway GUI” on page 31.
b Under Home Network, click Wireless
c The Wireless Access Point page appears.
d In the Navigation bar, click Configure.
e Under Configuration, select WLAN Enabled and Interface Enabled.
f Under Security, select Broadcast Network Name.
g Click Apply.
If the signal is low or not available, try to reposition the MediaAccess Gateway or (if available) redirect the antenna(s) of
the MediaAccess Gateway for optimal performance.
Change the wireless channel.
The MediaAccess Gateway access point no longer available
If you were able to connect in the past, but can’t connect anymore:
Make sure that the wireless client adapter is enabled (message like “radio on”).
Make sure that the wireless client is still using the correct wireless settings (network name (SSID), security settings).
Poor Wireless Connectivity or Range
Try the following:
Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the MediaAccess
Gateway or (if available) redirect the antenna(s) of the MediaAccess Gateway for optimal performance.
Change the wireless channel.
Use WPA(2)-PSK as encryption.
For more information, see “4.4 Securing your wireless connection” on page 42.
Change the wireless channel
Proceed as follows:
1 Browse to the MediaAccess Gateway GUI.
For more information, see “Accessing the MediaAccess Gateway GUI” on page 31.
2 Under Home Network, click Wireless
3 The Wireless Access Point page appears.
4 In the Navigation bar, click Configure.
5 Under Configuration, select the channel of your choice in the Channel Selection list.
6 Click Apply.
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