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8 Support
DMS3-CTC-25-154 v1.0
Poor Wireless Connectivity or Range
Try the following:
Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the TG389ac for
optimal performance.
Change the wireless channel.
Use WPA(2)-PSK as encryption.
For more information, see “3.4 Securing your wireless connection” on page 28.
Change the wireless channel
Proceed as follows:
1 Browse to the TG389ac web interface.
For more information, see “4.1.1 Accessing the TG389ac web interface from your local network” on page 33.
2 Click Wireless. The Wireless page appears.
3 In the Channel list under Interface, click a channel other than displayed in Current channel.
4 Click Save.
Cannot connect via WPS
If you have trouble connecting your wireless client via WPS, try one of the following:
The WPS session only lasts 2 minutes, make sure to press the WPS button on both devices within this time slot.
Wait until the WPS LEDs of the TG389ac and other devices are off and then try again.
Move the devices closer to each other.
Make sure that WPS is enabled on the TG389ac. Proceed as follows:
a Browse to the TG389ac web interface.
For more information, see “4.1.1 Accessing the TG389ac web interface from your local network” on page 33.
b Click Wireless. The Wireless page appears.
c On the left menu, select the access point to which you want to connect using WPS.
d In the upper-right corner, click show advanced.
e Under Access Point, make sure that:
Broadcast SSID is switched to .
WPS is switched to .
Security mode is not WEP.
f If you made changes, click Save.
If the problem persists, configure your wireless client manually. For more information, see “3.2 How to manually connect a
wireless client” on page 26.
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