5 Troubleshooting
E-SIT-CTC-20030306-0003 v3.0
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Troubleshooting table Following table may help you determine the nature of the problem, and provides some
plausible solutions:
Problem Solution
SpeedTouch™ does not work.
(none of the LEDs light up)
Make sure that the SpeedTouch™ is plugged
into an electrical outlet.
Make sure that you are using the correct
power supply for your SpeedTouch™ device.
Press the power button.
LAN LED does not light up.
Link integrity/Activity LED of partic-
ular Ethernet port does not light up.
Make sure that the cable(s) are securely
connected to the 10/100Base-T port(s).
Make sure that you are using the correct
cable type for your Ethernet equipment.
Make sure the computer's Ethernet port is
configured for auto-negotiation.
SpeedTouch™ USB driver installa-
tion failed.
Verify that your computer is running one of
the supported OSs and that it meets the
according minimum requirements.
Verify that no previous SpeedTouch™ USB
driver is installed on your computer.
Uninstall other SpeedTouch™ USB software
and/or drivers.
Temporarily poor performance of
SpeedTouch™ connected via a USB
hub.
Your USB port congests, meaning that too
much traffic is passing through it.
Avoid using multiple high speed USB devices,
e.g. scanners, speaker, etc. during heavy duty,
e.g. a data download.
Poor SpeedTouch™ performance. Check whether a central splitter or dedi-
cated filters are installed properly.
No UPnP. Make sure UPnP is installed on your PC if
you are running Microsoft Windows XP.
Your computer doesn’t support UPnP if you
run an operating system other than Micro-
soft Windows XP.
Make sure that UPnP is not turned off in the
SpeedTouch™ web pages.
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