7 Support
E-DOC-CTC-20030814-0001 v1.0
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No wireless connectivity. Make sure both wireless client adapter and
SpeedTouch™ are allowed to connect
through wireless channels as defined for local
regulatory domain.
Make sure that the WLAN client is config-
ured for the correct wireless settings (SSID,
WEP).
The SpeedTouch™ uses 128-bits WEP
encryption, but the WLAN client only
supports 64-bits encryption.
Poor wireless connectivity or reach. Choose automatic channel selection or be
careful to select a DSSS channel that doesn't
interfere with other radio channels.
Check the location of the SpeedTouch™ in
the building.
Make sure both WLAN client adapter and
SpeedTouch™ are allowed to connect
through wireless channels as defined for local
regulatory domain.
LAN LED does not light up.
Link integrity/Activity LED of
Ethernet port does not light up.
Make sure that the LAN cable are securely
connected to the 10/100Base-T port.
Make sure that you are using the correct
cable type for your Ethernet equipment.
Make sure the computer's Ethernet port is
configured for auto-negotiation.
Poor SpeedTouch™ performance. Make sure that the SpeedTouch™ is installed
and configured as instructed in this Setup and
User’s Guide and/or as instructed by the
Service Provider.
SpeedTouch™ is not detected by MS
Windows XP’s UPnP™ or Internet
Gateway Device Control Client.
Make sure the UPnP™ and Internet Gateway
Device Control Client Networking compo-
nents are added to your MS Windows XP
system.
Your computer doesn’t support UPnP™ if
you run an operating system other than MS
Windows XP.
Make sure that UPnP™ is not disabled in the
SpeedTouch™ NAPT web page.
Problem Solution
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