7 Support
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7.6 Troubleshooting
Configuration problems In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider
a hardware reset to factory defaults as described in “7.4 SpeedTouch™ Default Config-
uration” on page 88.
However, note that resetting the SpeedTouch™ to its factory settings will revoke all the
changes you made to the configuration.
Dr SpeedTouch™ Dr SpeedTouch™ enables you to test your computer and SpeedTouch™ connectivity
via its Diagnostics wizard. The SpeedTouch™ Troubleshoot will report what is wrong
with your connection.
For more information on Dr SpeedTouch™ see “3 Dr SpeedTouch™” on page 37.
Troubleshooting table Following table may help you determine the nature of the problem, and provides some
plausible solutions:
Problem Solution
SpeedTouch™ does not work.
(none of the LEDs light up)
Make sure that the SpeedTouch™ is plugged
into an power socket outlet.
Make sure that you are using the correct
power supply for your SpeedTouch™ device.
Make sure the power switch on the
SpeedTouch™ is turned on.
Wireless client can not participate in
the SpeedTouch™ wireless network.
In case registration is enabled, you must
press the 'Registration' button to register the
wireless client.
Make sure that the SpeedTouch™ Associa-
tion Control List is not locked, i.e. allows
new wireless client registrations.
Make sure that the wireless client adapter
and SpeedTouch™ share the same IP subnet.
If you are using a SpeedTouch™545 make
sure that:
• The wireless upgrade card is installed
as described in “7.1 Upgrading a Speed-
Touch™545 for Wireless Networking”
on page 74.
• The wireless upgrade card is of the
correct type.
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