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When You Have a Problem
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Symptom
Rice Water Cooking
Rice sticks to
the inner pot.
Soft rice and sticky
rice can easily stick to
the pot.
Smells like
rice bran, etc.
The rice was not rinsed
suciently (except for rinse-
free rice).
The Timer function was set for more than
12 hours.
Too soft
The amount of rice,
ingredients, or mixed
grains was not correct.
There were a lot of
cracked grains of rice.
The amount of water was not
correct. → P. 10 to 16
The rice was cooked with
alkaline ionized water (pH 9
or higher).
Hot water (35°C or higher)
was used to rinse the rice or
adjust the water level.
The rice was left soaking
in the water too long after
rinsing.
The rice was left in a strainer
after rinsing.
The Timer function was used.
The rice was mixed with other ingredients
or grains.
Seasonings were not stirred well.
The cooked rice was not stirred and
loosened well.
Cooking was repeated continuously.
→ P. 22
Cooking was performed immediately after
the Keep Warm function had been turned
o.
→ P. 22
Too hard
The amount of rice,
ingredients, or mixed
grains was not correct.
More than the
maximum allowed
amount was cooked.
→ P. 10 to 16, P. 59
The amount of water was not
correct. → P. 10 to 16
The rice was cooked with
hard water, such as mineral
water.
Hot water (35°C or higher)
was used to rinse the rice or
adjust the water level.
The rice was mixed with other ingredients
or grains.
Seasonings were not stirred well.
The cooked rice was not stirred and
loosened well.
Cooking was repeated continuously.
→ P. 22
Cooking was performed immediately after
the Keep Warm function had been turned
o.
→ P. 22
Dark brown
crisp or
burned rice
The amount of rice,
ingredients, or mixed
grains was not correct.
More than the
maximum allowed
amount was cooked.
→ P. 10 to 16, P. 59
There were a lot of
cracked grains of rice.
The amount of water was not
correct. → P. 10 to 16
The rice was cooked with
alkaline ionized water (pH 9
or higher).
The rice was cooked with
hard water, such as mineral
water.
Hot water (35°C or higher)
was used to rinse the rice or
adjust the water level.
The rice was not rinsed
suciently (except for rinse-
free rice).
The rice was left soaking
in the water too long after
rinsing.
The rice was left in a strainer
after rinsing.
The Timer function was used.
The rice was mixed with other ingredients
or grains.
Seasonings were not stirred well.
Not cooked
completely
The amount of rice,
ingredients, or mixed
grains was not correct.
More than the
maximum allowed
amount was cooked.
→ P. 10 to 16, P. 59
There were a lot of
cracked grains of rice.
The amount of water was not
correct. → P. 10 to 16
Hot water (35°C or higher)
was used to rinse the rice or
adjust the water level.
The rice was mixed with other ingredients
or grains.
Seasonings were not stirred well.
Cooking was repeated continuously.
→ P. 22
Cooking was performed immediately after
the Keep Warm function had been turned
o.
→ P. 22
The rice was left after cooking without
turning o the Keep Warm function but
pressing [Start].
Problems with rice
Symptom
Rice Water Cooking
Rice being
kept warm
smells.
The rice was not rinsed
suciently (except for
rinse-free rice).
Anything other than white rice or rinse-free rice
was kept warm.
Cold rice was added.
A spatula was left in the inner pot.
A small amount of rice (1 cup or less with the
1.0 L type, 2 cups or less with the 1.8 L type)
was kept warm or reheated. → P. 24, P. 25
The Keep Warm function has been used
continuously for more than 24 hours.
The rice was left in the rice cooker with the
Keep Warm function turned o.
Odors were not removed after cooking.
Rice being
kept warm
discolors.
The cooked rice was not stirred and loosened
well.
Anything other than white rice or rinse-free rice
was kept warm.
The rice was concentrated along the wall of the
inner pot (less rice in the middle of the pot).
Cold rice was added.
A spatula was left in the inner pot.
A small amount of rice (1 cup or less with the
1.0 L type, 2 cups or less with the 1.8 L type)
was kept warm or reheated. → P. 24, P. 25
The Keep Warm function has been used
continuously for more than 24 hours.
The rice was reheated 3 or more times.
Rice being
kept warm is
dry.
The amount of rice,
ingredients, or mixed
grains was not correct.
The amount of water
was not correct.
→ P. 10 to 16
The cooked rice was not stirred and loosened
well.
Anything other than white rice or rinse-free rice
was kept warm.
The rice was concentrated along the wall of the
inner pot (less rice in the middle of the pot).
Cold rice was added.
A spatula was left in the inner pot.
A small amount of rice (1 cup or less with the
1.0 L type, 2 cups or less with the 1.8 L type)
was kept warm or reheated. → P. 24, P. 25
The Keep Warm function has been used
continuously for more than 24 hours.
The rice was reheated 3 or more times.
Rice being
kept warm is
sticky.
The amount of rice,
ingredients, or mixed
grains was not correct.
The amount of water
was not correct.
→ P. 10 to 16
The cooked rice was not stirred and loosened
well.
Anything other than white rice or rinse-free rice
was kept warm.
The rice was concentrated along the wall of the
inner pot (less rice in the middle of the pot).
Cold rice was added.
A spatula was left in the inner pot.
A small amount of rice (1 cup or less with the
1.0 L type, 2 cups or less with the 1.8 L type)
was kept warm or reheated. → P. 24, P. 25
The Keep Warm function has been used
continuously for more than 24 hours.
The rice was left in the rice cooker with the
Keep Warm function turned o.
The Timer function was set for more than 12
hours.
Reheated rice
is dry.
The amount of rice,
ingredients, or mixed
grains was not correct.
The amount of water
was not correct.
→ P. 10 to 16
The rice was reheated 3 or more times.
A small amount of rice (1 cup or less with the
1.0 L type, 2 cups or less with the 1.8 L type)
was kept warm or reheated. → P. 24, P. 25
Rice that was just cooked and still hot was
reheated.
Problems with rice
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