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Troubleshooting
6
‘Settings,’ then ‘Remote & Devices.’ Choose ‘Connected TiVo
DVR’ to select a new host.
Watching live TV
I can’t watch live TV.
To watch live TV on your TiVo Mini, you must be connected to a
host DVR, and that host DVR must be set up to allow live TV on
your Mini.
To make sure that host DVR is set up to allow live TV on your Mini,
go to the host’s TiVo Central screen. Then go to ‘Settings &
Messages,’ then ‘Settings,’ then ‘Remote, CableCARDs, and
Devices.’ Select ‘Allow Live TV on Other Devices’ and select how
many tuners you want share. (If you have only one TiVo Mini, you
will probably only want to share one tuner.)
Connecting to the TiVo service
You can make a connection with the TiVo service at any time. Go to
the TiVo Central screen and select ‘Settings & Messages,’ then
‘Settings,’ then ‘Network,’ then ‘Connect to the TiVo service Now.’
If you can’t connect to the TiVo service, the problem might be in the
connection of your TiVo Mini to your home network, or it might be
in the connection of your home network to the Internet.
Try to go online and view a website from a computer on the same
network as your TiVo Premiere. If you can’t browse the web from
your computer, troubleshoot the connection from your home
network to the Internet.
If you can browse the Internet from your computer, make sure that
all cables going to the TiVo Mini are securely attached. If they are,
try restarting the TiVo Mini. For instructions, see “Restarting the
TiVo Mini” on page 51.
If you’re still having trouble, contact TiVo Customer Support at 1-
877-367-8486 (1-877-FOR-TIVO).
Audio and video
How can I get the best picture quality?
• Make sure you are using the best video output format for your
TV. See “Video output formats” on page 23 to learn more.
• Do not connect the unit through a VCR. Video signals fed
through VCRs may be affected by copyright protection systems
and the picture will be distorted on the television.
How do I get rid of the bars at the top & bottom or sides of the
picture?
Letterbox bars (at the top & bottom) and side bars may be added to a
show by the broadcaster, by the TiVo Mini, or by your TV. In some
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