Topens CK2500 - Troubleshooting Guide; Opener Not Running; Remote Control Issues

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NOTE: Every step for pressing button during program must be finished within 1 second to ensure successful
programming.
Troubleshooting
Have a multi-meter to check voltage and continuity. Use caution when checking high voltage terminals.
Symptom
Possible Solution(s)
The opener does not
run. Power LED is
OFF.
1. Check the input voltage of the control board. It should be local AC
electricity.
2. The power switch is OFF. Make sure the power switch is ON.
3. Check the fuse in the control board. Replace the fuse if it was burnt out.
4. Check the control board. Replace the control board as necessary.
The opener does not
run. Power LED is
ON.
1. Ensure the remote control has been programmed to the control board
before operating.
2. The thermal protector is working because the high temperature after long
working time. Please wait for 20 minutes to let the motor become cold.
3. Check the installing position of the magnets. The opener would not run if
both of the limit switches are activated by one magnet.
4. Check the limit switch. Remove the wire connection of the limit switch
which is connected to the 9#, 10#, and 11# terminals of the control board and
then try it again. Replace the limit switch if the motor could run in both
directions.
5. Check the control board. Replace the control board as necessary.
Remote control does
not work.
1. The indicator light of remote control is not on. Check the battery in your
remote control. Replace the battery as necessary.