7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes 115
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error codes on transmission and reception
4313
Not authorized to store in e-Filing The user has not been authorized to perform this operation. Ask your
administrator.
4314
Not authorized to send a Fax/iFax The user has not been authorized to perform this operation. Ask your
administrator.
4321
Not authorized to perform printing in the
specified setting
The user has not been authorized to perform this operation. Ask your
administrator.
4411
Image data generation failure Check if the file to be printed is broken. Perform printing again or use
another printer driver.
4412
Double-sign encoding error A double-sign encoding error occurred because the PDF file is encrypted
in unsupported script. Printing the file in this function is impossible.
4611
Font download failure Since the available number of fonts is exceeded, the font cannot be
registered. Delete at least one font.
4612
Font download failure Since there is no space in HDD, the font cannot be registered. Delete at
least one font.
4613
Font download failure Since an error has occurred, the font cannot be registered. Perform
downloading again or regenerate the font data first.
4621 Downloaded font deletion failure Check if the font to be deleted is registered.
Error Code Problem Description Corrective Action
Error Code Problem Description Corrective Action
0012 Original jam Remove the jammed original.
0013 Door open Firmly close the open door.
0020 Power interruption Check the power interruption report.
0030
Interruption by paper jams during direct
transmission
Remove the jammed paper and reattempt the transmission.
0033
Polling Error Check polling options setup (Security Code, etc.), and check whether the
polling document exists.
0042 Memory full Make sure that there is sufficient memory before making the call again.
0050 Line busy Reattempt the communications.
0053
Security Mismatch in Relay or Mail Box
transmission
Confirm the remote party’s Security Code, system password and your
setup.
00B0-
00B500C0-
00C400D0-
00D2
Signal Error or Line Condition Error Reattempt the communications.
00E8
HDD error Reattempt the communications. If the error still persists, contact your
service representative.
00F0
Software failure Reattempt the communications. If the error still persists, contact your
service representative.
00F1
Hardware noise Reattempt the communications. If the error still persists, contact your
service representative.
1C10
System access abnormality Turn the power OFF and then back ON. Perform the problem job again. If
the error still persists, contact your service representative.
1C11
Insufficient memory Complete any running jobs first before performing the job in error. If the
error still persists, turn the power OFF and then back ON, and try again.
1C12 Message reception error Turn the power OFF and then back ON. Perform the job in error again.
1C13 Message transmission error Turn the power OFF and then back ON. Perform the job in error again.
1C14
Invalid parameter If a template is being used, create it again. If the error still persists, turn
the power OFF and then back ON, and try again.
1C15
Exceeding file capacity Ask your administrator to change the “Fragment Page Size” setting for
the Internet Fax setting, or reduce the number of pages and try again.
1C30-1C33
Disk access error Complete any running jobs first before performing the job in error. If the
error still persists, turn the power OFF and then back ON, and try again.
1C40
Image conversion abnormality Turn the power OFF and then back ON. Perform the job in error again. If
the error still persists, contact your service representative.
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