5 TROUBLESHOOTING FOR e-Filing
94 e-Filing Web Utility Problems
e-Filing Web Utility Problems
This section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messages
and the corrective actions for each message.
e-Filing Web Utility terminates the session
Problem Description
The message “This operation will end your e-Filing session.” appears and e-Filing Web Utility returns to its top page.
Corrective Action 1
Clicking the [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility returns to
its top page. In this case, try again to do the operation you intended.
Corrective Action 2
Closing the window by clicking the [x] button of the browser leads to the message “This operation will end your e-Filing
session.” and the e-Filing session ends. Finish your current operation before you close the window.
Corrective Action 3
Operating the main window while the sub window is displayed leads to the message “This operation will end your e-Filing
session.” and the processing displayed on the sub window ends. Do not operate the main window until the processing on
the sub window has been completed.
Numerous sub windows repeatedly appear
Problem Description
Numerous sub windows repeatedly appear and e-Filing becomes uncontrollable.
Corrective Action
Close all the windows and exit from the web browser. Then restart the browser and clear the cookie files from “Internet
Option” (for Internet Explorer).
Displaying the items in the Contents Frame takes a long time
Problem Description
Displaying the items in the Contents Frame takes a long time.
Corrective Action
Displaying more than 100 items in the Contents Frame may take a long time. Fewer items can be displayed more quickly.
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