1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Jam 45
1 TROUBLESHOOTING FOR THE HARDWARE
Clearing paper jams caused by a wrong paper size setting
Paper jams occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size
registered for the corresponding drawer or the bypass tray in the equipment. The message “Check paper size setting on
control panel for drawer N. Check the direction or size of the paper.” or “Check paper size setting on control panel for
Bypass. Check the direction or size of the paper.” appears on the touch panel.
In this case, just clearing the jammed paper does not prevent another paper jam. Be sure to follow the procedure below.
Troubleshooting differs depending on how the paper jam has occurred:
P.45 “Jam when making copies or prints (using a drawer)”
P.47 “Jam when making copies or prints (using the bypass tray)”
P.48 “Jam when printing from the FAX”
Jam when making copies or prints (using a drawer)
1
Clear the paper jam following the guidance shown on the touch panel.
3
Close all the drawers or covers.
5
Close the front cover of the finisher.
2
Open the paper source drawer, check that the guide
width is correct and there is no folded/curled paper or
overloading, and then close the drawer.
Be sure that the height of the stacked paper does not exceed the
line indicated inside of the side guides.
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