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If Something Goes Wrong
Connecting to the Internet
Troubleshooting an Internet connection – Verify
hardware
Before troubleshooting any problem you are having with
connecting to the Internet, verify the following:
1 Make sure all cords/cables are connected, (e.g. modem
connection from the wall and connection cables to the
router).
The modem and router may be combined into one
device.
2 Remove the power cord/cable from the modem and the
router.
3 Wait approximately 10 seconds, then plug the modem
and the router back in.
4 Wait for the modem and router to completely startup
before continuing.
This may take a few minutes to complete. Most devices
have indicator lights that indicate the progress. If it is not
apparent you may need to contact the manufacturer for
assistance.
5 Verify your Wi-Fi is turned On. Check the
Network ()
icon in the taskbar for signal strength.
Uninstall the network adapter driver
You can Uninstall the network adapter driver to allow
Windows to automatically reinstall the driver.
1 In the
Search field, type Device Manager.
2 Click the
Device Manager application.
3 In the “Device Manager” double-click
Network
Adapters
.
4 Right-click the device that has “Wireless” in the name
and select
Uninstall.
NOTE
NOTE
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