TR Engineering Ltd offer the following guarantees / warranties on this appliance :
5 year replacement warranty on the boiler shell against leaks.
12 months replacement warranty on all electrical components i.e., photocell, fans,
thermostats, controller, display panel.
The above items are covered under a parts and labour guarantee.
Exclusions
The warranty excludes all ancillary products associated with the system ( e.g. flue pipes,
circulation pumps, bulk hoppers and augers, plumbing and electrical system.). The ash
pan, fibre board and ignition elements are regarded as a consumable item and are not
covered under warranty.
The warranty does not cover Third Party damage to the product or damage caused by
the plumbing (an example would be an inappropriately sized expansion vessel) or
electrical system. Warranty does not cover issues arising from pellets that do not
conform to CEN TS 14961, O Norm standard ON 7135 or DIN Plus 51731.
Recommendations advised to the Customer to be carried out during commissioning
must be completed and advised to your local Dealer in order to validate the warranty.
The requirements for the flue installation, particularly in relation to draught, is the
responsibility of the system owner. Compliance with Local Building Regulations must be
adhered to.
The warranty does not cover misuse of the product or sabotage.
Any consequential loss or damage caused by the failure of a component on this
product is not covered.
Call Out Policy.
All call out requests should be communicated by fax or e-mail to our Technical Support
Dept. or your Local Dealer stating clearly the following information :
The exact nature of the problem / defect and any error messages on the display.
The boiler serial number and model.
In the event that telephone instructions can correct the problem the system user will be
provided with the appropriate instructions.
If deemed necessary temporary instruction may be given to minimise the problem.
Should a service call be deemed necessary the Technical Support Dept. or your Local
Dealer will advise the procedure involved in scheduling a visit by a Service Technician.
If the issues / defects are deemed to be covered under warranty then no charge will
apply.
Maintenance contracts for our wood pellet products are available from your Local Dealer
11. Warranty Information
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