Why is the default keypad passcode not working on my TRU-BOLT 1742002?
If the default keypad passcode for your TRU-BOLT Door lock isn't working after connecting to the lock with the app, the default passcode is invalid. It has been replaced with a new passcode generated by the app, which you should change.
Why is my TRU-BOLT Door locks not working electronically?
If your TRU-BOLT Door lock is not functioning electronically, make sure that all batteries are fresh, high-quality alkaline batteries and are installed with the correct polarity (+ -). Also, check that the control wire is securely attached to the interior assembly.
How to fix TRU-BOLT Door locks keypad not working?
If the keypad on your TRU-BOLT Door lock is not working, the app may be overriding the keypad programming. Check if the app has been connected to the lock. Open the app and check the lock's settings to view or change the administrator code.
What to do if TRU-BOLT 1742002 app is unable to connect?
If the TRU-BOLT Door lock app is unable to connect to a lock, first turn on Bluetooth. If the issue persists, it might be a compatibility issue. Contact customer assistance for compatibility information, but generally, iPhone 5 and later models, and most Android devices are compatible. Also, ensure the lock is activated by pressing a keypad button on the physical lock until you see the icon to add the lock.
How to fix TRU-BOLT Door locks latch working backwards?
If the latch on your TRU-BOLT Door lock is working backward, remove the interior assembly and move the direction switch to the opposite direction. Also, check that your switch is set in the correct position for a left- or right-handed door. Rotate the interior knob and reinstall the interior assembly, then retest while holding the interior assembly in place.
What to do if TRU-BOLT Door locks interior knob will not turn?
If the interior knob on your TRU-BOLT Door lock will not turn, remove the interior assembly and reposition the interior knob. With the deadbolt latch retracted, verify that the tailpiece is vertical.
Why is the deadbolt latch sticking on my TRU-BOLT 1742002 Door locks?
If the deadbolt latch on your TRU-BOLT Door lock is sticking, the installation screws of the lock may be too tight. Remove the interior assembly, slightly loosen the mounting plate screws, lock and unlock using the key, and then reattach the control wire and interior assembly.
Why eKeys will not send after using TRU-BOLT 1742002 Door locks?
If eKeys will not send after using your TRU-BOLT Door lock, ensure that whoever is receiving the eKey has a registered account and their information is input correctly. Also, ensure you are connected to WiFi and that the smart device is updated.
Instructions for preparing the door and jamb for lock installation, including drilling.
Details on how to adjust the deadbolt latch set for different backsets (2-3/8" or 2-3/4").
Steps for installing the deadbolt latch set into the door edge.
Steps to prepare the interior assembly, including setting the entry switch and knob position.
Instructions for installing the exterior part of the electronic deadbolt onto the door.
Instructions on how to attach the control wire to the interior assembly.
Instructions for installing the batteries into the interior assembly.
Procedures for testing the lock's functionality after installation.
Guides the user through downloading and installing the mobile application.
Instructions for initially connecting and later removing locks from the mobile app.
How to perform basic functions like unlocking and locking the door using the app.
Options for customizing lock settings like name, group, and auto lock via the app.
Lists common installation issues and their corresponding solutions.
General| Brand | TRU-BOLT |
|---|---|
| Model | 1742002 |
| Category | Door locks |
| Language | English |
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