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Kathryn WhitakerAug 27, 2025
What to do if True Treadmill belt slips when stepping?
- LlindamorrisonAug 27, 2025
If your True Treadmill walking belt hesitates or slips when stepping, adjust the belt tension.
What to do if True Treadmill belt slips when stepping?
If your True Treadmill walking belt hesitates or slips when stepping, adjust the belt tension.
How to stop rubbing sound from True ALPINE RUNNER?
If you hear a rubbing sound from your True Treadmill during operation, adjust the belt tracking, or inspect under the unit for any foreign objects stuck under the walking belt and remove them. If the walking belt is rubbing a straddle cover, adjust belt tracking. If the foreign object is stuck in the motor compartment, contact TRUE Fitness Customer Service Department.
Why is the heart rate on my True ALPINE RUNNER not displaying correctly?
If the heart rate on your True Treadmill is displaying erratically or not at all, readjust the transmitter belt to ensure it makes full contact with your skin, and moisten the contacts on the belt. Make sure the transmitter belt is within 3 feet (1 meter) of the heart rate receiver. If the battery inside the transmitter belt is depleted, replace it. Ensure that no other user wearing a compatible transmitter strap is within 3 feet (1 meter) of the unit. If there is environmental interference from high voltage power lines, move the unit or the source of interference.
How to fix a True ALPINE RUNNER with no power?
If your True Treadmill has no power, first, ensure the On/Off switch is in the ON position. Then, check the power cord at both the unit and the outlet to make sure it's fully plugged in. Next, use a voltmeter to verify that the outlet has power. Finally, check the circuit breaker located next to the On/Off switch to ensure it hasn't tripped; if it has, reset it. If the power cord is damaged, replace it.
What to do if my True ALPINE RUNNER is making a rubbing sound when in operation?
If you hear a rubbing sound from your True Treadmill during operation, it could be that the walking belt is rubbing against a straddle cover. In this case, adjust the belt tracking. See Chapter 5: Centering the Running Belt. Alternatively, a foreign object may be stuck under the walking belt. Inspect under the unit and remove any object that you find.
What to do if my True Treadmill walking belt is off center?
If your True Treadmill walking belt is off center, it might be due to an uneven floor. Adjust the treadmill using the rear leveling feet. Also, you may need to adjust the belt tracking. See Chapter 5: Centering the Running Belt.
What to do if True Treadmill unit resets or pauses randomly?
If your True Treadmill is randomly resetting or pausing, here are a few things you can check: * Ensure the safety e-stop key is fully engaged. * Inspect the power connection at the unit and outlet. * Verify the output voltage from the 20A outlet with a voltmeter to ensure sufficient power. * Replace the power cord if it's damaged. If an error code is displayed on the console or 'No User Present' is on the screen, further action may be needed. User weight must be over 90lbs. Verify No User Present settings in console.
What does Fault CN10: E-Stop Fault mean on my True ALPINE RUNNER Treadmill?
Fault CN10 on your True Treadmill indicates an E-Stop fault, which can be due to a console catch, the safety key not being engaged, or a loose cable. Try power cycling the console, reinserting the safety key, and checking the cable connections.
What does Fault IN02: Incline Out of Range mean on my True ALPINE RUNNER Treadmill?
Fault IN02 on your True Treadmill indicates the incline is out of range. The console may display 'Fault Calibration not saved. Incline disabled.' Try power cycling the console and checking the cable connections. You may also need to run incline calibration.
What does Fault IN01: Incline Stall mean on my True Treadmill?
Fault IN01 on your True Treadmill indicates an incline stall. The console may display 'Fault Calibration not saved. Incline disabled.' Try power cycling the console and checking the cable connections. You may also need to run incline calibration.
Key safety warnings and instructions for users to follow before operating the equipment.
Detailed instructions on proper electrical grounding to prevent shock hazards.
Information on voltage, circuit requirements, and plugs for safe power connection.
Essential tasks for maintaining the treadmill to ensure longevity and void warranty issues.
Procedure for reporting any damage to the product incurred during shipment.
A guide to diagnose and resolve common malfunctions and error codes for the treadmill.
Details of the commercial limited warranty, coverage, terms, and claims procedure for the treadmill.
Key safety warnings and instructions for users to follow before operating the equipment.
Detailed instructions on proper electrical grounding to prevent shock hazards.
Information on voltage, circuit requirements, and plugs for safe power connection.
Essential tasks for maintaining the treadmill to ensure longevity and void warranty issues.
Procedure for reporting any damage to the product incurred during shipment.
A guide to diagnose and resolve common malfunctions and error codes for the treadmill.
Details of the commercial limited warranty, coverage, terms, and claims procedure for the treadmill.
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