True CS900 User Manual

CHAPTER 7: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE (continued):
Fault CN02: Invalid
Console Configuration
Console
The product configuration data has
failed validation checks (incline
ranges make no sense, etc.)
Console Configure
incorrectly
Power cycle
Re-configure console
Incline Motor out of
range
Contact dealer or
TRUE service
Loose Cable
Fault CN03: Stuck Key Console Membrane Key stuck down/closed
Membrane key is
damaged
Contact dealer or
TRUE service
Fault CN04: Lower
Board Comm Fault
(Treadmill Only)
Console
Brainboard fails to receive timely
communication responses from
lower board - Fault after 3 retries
Unit is configured as
a treadmill
Re-configure console
Fault CN05: No Lower
Control
Console
No lower board connected to
console - detection wires not
connected.
Loose Cable
Power cycle
Check cable
connections
Console Configure
incorrectly
Re-configure console
Fault CN06: Config
Mismatch
Console
Console is configured for a product
different than that to which it is
connected.
Console Configure
incorrectly
Power cycle
Re-configure console
Loose Cable
Check cable
Connections
Fault CN07: Calibration
Timeout
Console
Incline Calibration was not able to
complete within allowed time.
Unit is configured as
a treadmill
Re-configure console
Fault CN08: Calibration
Failed - Lower Limit Not
Reached
Console
During incline calibration, the
incline stalled before reaching what
should be the lower limit.
Unit is configured as
a treadmill
Re-configure console
Fault CN09: Insert
Safety Key
Console Emergency Circuit opened
Unit is configured as
a treadmill
Re-configure console
Fault CN10: E-Stop
Fault
Console
A test of the emergency circuit has
failed
Unit is configured as
a treadmill.
Re-configure console
Fault CN24: BB Comm
Fault
Console
SBC cannot communicate with
Brainboard
Console
Power cycle
Contact dealer or
TRUE service
Fault CN25: Firmware
Mismatch
Console
Firmware on brainboard not
compatible with SBC software
Corrupt software
Power cycle
Reconfigure Console
Firmware and
software versions
are not compatible
Re-install
software/firmware
Contact dealer or
TRUE service
Truefitness.com / 800.426.6570 / 636.272.7100 125

True CS900 Specifications

General

Brand	True
Model	CS900
Category	Elliptical Trainer
Language	English