TSC TH240 Series User Manual

83
Problem
Possible Cause
Recommended Solution
 The platen roller is dirty.
 Clean the platen roller.
Irregular printing
 The printer is in Hex Dump mode.
 The RS-232 setting is incorrect.
 Turn off and on the printer to skip the
dump mode.
 Re-set the Rs-232 setting.
Label feeding is not stable (skew)
when printing
The media guides do not touch the
edge of the media.
 If the label is moving to the right side,
please move the label guide to left.
 If the label is moving to the left side,
please move the label guide to right.
Skip labels when printing
 Label size is not specified properly.
 Sensor sensitivity is not set
properly.
 The media sensor is covered with
dust.
 Check if label size is setup correctly.
 Calibrate the sensor by Auto Gap or
Manual Gap options.
 Clear the GAP/Black mark sensor by
blower.
Wrinkle Problem
 Printhead pressure is incorrect.
 Ribbon installation is incorrect.
 Media installation is incorrect.
 Print density is incorrect.
 Media feeding is incorrect.
 Please set the suitable density to have
good print quality.
 Make sure the label guides touch the
edge of the media guide.
RTC time is incorrect when reboot
the printer
The battery has run down.
Check if there is a battery on the main board.
The left side printout position is
incorrect
 Wrong label size setup.
 The parameter Shift X in printer is
incorrect.
Set the correct label size.

TSC TH240 Series Specifications

General

Brand	TSC
Model	TH240 Series
Category	Barcode Reader
Language	English