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TROUBLESHOOTING
Troubleshooting
The following is a list of fault codes and error messages, along with the possible problem(s) that the oven
may experience. Please attempt the recommended action before calling Customer Support (800.90TURBO,
+1 214.379.6000) or your Authorized Distributor.
If any fault or error message occurs that is not listed below, contact Customer Support (800.90TURBO,
+1 214.379.6000).
NOTE: Any fault codes listed in bold will terminate a cook cycle upon discovery. F6 will not terminate a
cook cycle; however, it will alert the user of a possible air circulation problem.
WARNING: Food, oven door, and oven cavity are hot! Use extreme caution when troubleshooting
the issues below.
Issue Possible Cause(s) Resolution
No power to
oven.
Oven is not plugged in.
Main circuit breaker is tripped.
Plug the oven in.
Verify the wall circuit breaker is on. Reset the breaker,
then power the oven back on.
Oven is not
warming up
properly.
Oven is in the Off state.
Door is not closed.
Oven has been switched off at the
main circuit breaker.
High-limit thermostat tripped
Touch “Power” and select a group.
Close the cook cavity door.
Turn the oven off and unplug the oven – leave for two
minutes. Re-plug in the oven, switch on the isolator/main
power supply, and touch “Menu” and then a set temperature.
Press the button located on the oven rear wall (near
the power cord) to reset the high-limit thermostat.
Display
reads “Oven
Door Open”
and alarm
sounds.
Food obstruction preventing
door from closing.
Oven door is open.
Door switches are out of alignment.
Open the door and remove the obstruction.
Open and close the door several times.
Call Customer Support.
Oven is not
cooking
properly.
Incorrect oven model specified.
Oven is not clean. (Large deposits of
grease, carbon, or food debris dilute
the microwave.)
Incorrect group and/or item name was
selected for the product.
Product was not cooked from correct
starting state (for example, chilled or
frozen).
Product out of specification.
From the Info Mode Manufacturing screen, ensure that
the oven model is set to “Eco.”
Clean the oven following the cleaning instructions on
pages 6-7.
Ensure the correct food group and/or item was
selected.
Ensure the product was in the correct state before
being placed in the oven.
Ensure the product is exactly the same weight/size as
the typical product.
Oven is not
beeping.
Bad boot up when power was
cycled.
Unplug the oven for 30 seconds and plug the oven
back in and see if the issue is resolved. If not, call
Customer Support.
ECO-1001 / Revision G / August 2023ECO-1001 / Revision G / August 2023
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