C3 Submersible Fluorometer
998-2300 Rev. H Page 22
4.3 Warranty Service
To obtain service during the warranty period, the owner shall take the following
steps:
1. Write, email or call the Turner Designs Technical Support department and
describe as precisely as possible the nature of the problem.
Phone: 1 (877) 316-8049
Email: support@turnerdesigns.com
2. Carry out any adjustments or tests as suggested by the Technical Support
Department.
3. If proper performance is not obtained you will be issued a Return Materials
Authorization number (RMA) to reference. Package the unit, write the RMA
number on the outside of the shipping carton, and ship the instrument,
prepaid, to Turner Designs. If the failure is covered under the warranty
terms, the instrument will be repaired and returned free of charge, for all
customers in the contiguous continental United States.
For customers outside of the contiguous continental United States who
purchased equipment from one of our authorized distributors, contact the
distributor. If you purchased directly, contact us. We will repair the
instrument at no charge. Customer pays for shipping, duties and
documentation to Turner Designs. Turner Designs pays for return shipment
(custom duties, taxes and fees are the responsibility of the customer).
4.4 Out-of-Warranty Service
Follow steps for Warranty Service as listed above. If our Technical Support
department can assist you by phone or correspondence, we will be glad to, at no
charge. Repair service will be billed on a fixed price basis, plus any applicable
duties and/or taxes. Shipment to Turner Designs should be prepaid. Your bill
will include return shipment freight charges.
Address for Shipment:
Turner Designs, Inc.
845 W. Maude Ave.
Sunnyvale, CA 94085
To Next Page
Loading...