TV Ears TV - Mail-In Warranty Repair Procedure; TV Ears Return Policy for Non-Defective Products

displays with a missing or unreadable serial number; damage caused by other system components;
and replacement of baeries on the remote controls. “Image Scking”, caused by stac images on
the screen for extended periods and/ or excessive brightness and contrast levels, is not covered by
this Limited Warranty. Installaon, removal, transport and reinstallaon of a display, and roune
maintenance and cleaning, are not covered by this Limited Warranty.
Mail-In Warranty Repair Procedure
If TV Ears Technical Support determines that a problem with a TV Ears TV or TV accessories may be
within the terms and condions of the TV Ears Limited Warranty and that a mail-in repair may be
performed, the customer will be provided with a return authorizaon number and mail-in repair
instrucons. Proof of purchase is required to conrm the product is within the Limited Warranty
period and meets the terms and condions of the TV Ears Limited Warranty.
The customer will be provided with instrucons for packing and shipping the unit to the TV Ears
service center. The original carton box and packing material, or equivalent as designated by TV Ears,
must be ulized. The cost of shipping to TV Ears’ service center is at the customer’s expense. Aer
the product is repaired and tested, the TV Ears service center will ship the unit back to the customer
at TV Ears’ expense. TV Ears is not responsible for the de-installaon or re-installaon of the product.
TV Ears Return Policy for Non-Defecve Products
TV Ears’ return policy for non-defecve products is that such products purchased directly from TV
Ears may be returned by the original purchaser during the inial thirty (30) day period following
the date of purchase. A TV Ears return authorizaon number (RMA Number) must be obtained as
provided below. The refund will be the purchase price actually paid by the purchaser less a ten
percent (10%) restocking fee for each item returned. The costs for shipping and White Glove Delivery
are not refundable.
The return authorizaon number must rst be obtained from TV Ears Customer Service or Technical
Support via:
Email: Quesons@TVEars.com
Phone: Toll Free 888-833-3277 Monday – Friday 7am-4pm PST
Products must be returned to the address specied by TV Ears Customer Service or Technical
Support and must be shipped in the original packaging, with freight prepaid, to TV Ears, and must be
received in new and unused condion. The RMA Number must be included in the packaging. TV Ears
reserves the right to assess fees for any damage or missing parts in addion to the ten percent (10%)
restocking fee.
RMA Numbers are valid for een (15) days from the date of issuance. The customer is responsible
for and must prepay all shipping charges and shall assume all risk of loss or damage to the product
while in transit to TV Ears. If the product is returned to TV Ears (1) without a TV Ears RMA Number,
and/or (2) aer the een (15) day period, and/or (3) without proper packaging, TV Ears shall have
the right to refuse delivery of such returned product and to return the product to the customer at the
customer’s expense and with no refund issued.
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Manufacturer Declaraon
Warranty