TV Ears TV - Troubleshooting Guide; The TV is not turning on or displaying a picture.; The TV is displaying a picture, but it has the wrong colors, or has “noise” and static on the screen.

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Troubleshoong Guide
The TV is not turning on or displaying a picture.
Is the power indicator lit (the power indicator is in the middle of the lower front of the TV. See page 8)?
If the power indicator is lit RED, the TV has power, but is not turned on.
1. Try pressing the POWER buon on the TV. Do not use the remote. (Power buon is located on the top of
the TV. See page 8)
2. If the TV sll does not turn on, please contact TV•EARS Customer Support.
If the power indicator is lit GREEN, the TV is already powered on.
1. Try pressing the source buon on the TV to see if the Input menu displays.
• If the Input menu dispays, change the input source. (see page 19 for step-by-step instrucons.)
• If the Input menu does not display, proceed to step 2.
2. Check the video connecon on both the TV and Video source (your cable box, DVD player or other
device).
3. Try pressing the “Menu” buon to see if the on screen menu displays.
• If the on screen menu does not display, please contact TV•EARS Customer Service.
If the power indicator is NOT LIT, the TV may not be geng AC (wall) power.
1. Make sure the power cord is securely connected to the wall or surge protector outlet.
2. Try plugging a lamp or similar device into the outlet your TV uses, to see if the outlet is working.
3. Try plugging the TV into a dierent outlet.
The TV is displaying a picture, but it has the wrong colors, or has “noise” and
“stac” on the screen.
Is the problem apparent on all inputs (such as a cable box or DVD player) or only one parcular input /
device?
If the problem is the same on all inputs / devices, please contact customer support.
If the problem goes away on some inputs / devices, try:
1. Check the video connecon on both the TV and Video source that is showing the problem. Make sure
the cable is connected securely on both ends, then try removing and reconnecng it if possible.
2. If the problem is occurring on an input where the video signal is being up-converted, some digital
arfacts and / or noise is to be expected. Up-converng a signal occurs when you are displaying a non-
HD video source.