Ultimaker S5 Pro Bundle - Material Stuck; Material Greyed out

Ultimaker S5 Pro Bundle user manual 48
6.6 Material stuck
Sometimes lament can become stuck within the extrusion train of the Ultimaker S5 Pro Bundle. An error
code will be shown if this occurs. The error code can be used to troubleshoot where along the extrusion train
the lament blockage has occurred. Please follow the link provided to get more troubleshooting information
for the specic case.
Before removing stuck lament, power down machine and remove the power supply plug.
To remove stuck lament, push it out out in a forward-feeding motion.
The best way to troubleshoot this problem, depends on where in the Ultimaker S5 Pro Bundle the
material is located. Carefully try to push the lament out from the same lament bay and entry point from
which it was broken.
If you feel a blockage when feeding lament through the extrusion train, it may be that the pathway is blocked
by a broken lament strand. Do not exert force as this may cause damage to the internal parts of the Material
Station. Instead, try pushing the broken lament strand from another entry point.
If the broken lament is visible in one of the Bowden tubes, detach the Bowden tube from the Ultimaker S5 feeder
and push the broken piece out with another length of lament.
Do not remove the Bowden tube from the decoupler. Instead, forward the lament from the material entry point in
the Material Station, until the piece is visible in the Bowden tube above the decoupler.
6.7 Material grayed-out
You may encounter grayed-out materials displayed in the materials list on the Ultimaker S5 display. A grayed-out
material may not be usable because of either:
• Material and core incompatibility. Please check that the loaded material is compatible with the print core of
the extruder. The Material Station will prevent materials from being extruded from an incompatible print core
• Material print prole not updated. All materials must have their material print proles updated to be
compatible with the Material Station. All Ultimaker materials have been updated and are immediately
compatible with the Material Station