Troubleshooting
Common Issues
If your phone is not performing to your expectations, please try these simple steps rst. If these steps do not solve
your problem, please call our Customer Hotline (see the back cover for contact information).
When you have this
problem...
Try...
The
charge LED won’t
illuminate when the handset
is placed in the cradle.
Checking the AC adapter connection (see page 8).
Re-seating the handset in the cradle.
Cleaning the charging contacts on the handsets (see page 55).
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•
•
No handsets can make or
receive calls.
Checking the telephone cord connection. If
Check TEL Line appears on the
handset display, the telephone cord may not be connected correctly (see
page
10).
Disconnecting the base AC adapter. Wait a few minutes, then reconnect it (see
page 8).
Changing the dial mode (see page
12).
•
•
•
A single handset can’t make
or receive calls (but other
handsets can).
Moving the handset closer to the base.
Resetting the handset (see
page 60).
•
•
A handset can make calls,
but it doesn’t ring or receive
a page.
Making sure the ringer isn’t turned off (see
page 36).•
A handset is not working.
Checking the battery pack connection (see page 7).
Charging the battery for 15-20 hours.
Resetting the handset (see page 60).
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