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Unify OpenStage 20 T User Manual

Unify OpenStage 20 T
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OpenStage 20 T
OpenScape 4000/HiPath 4000
User Guide
A31003-S2000-U102-12-7619

Table of Contents

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Unify OpenStage 20 T Specifications

General IconGeneral
BrandUnify
ModelOpenStage 20 T
CategoryTelephone
LanguageEnglish

Summary

Getting to Know Your OpenStage Phone

OpenStage 20 T user interface

Overview of the phone's physical layout, keys, and display elements.

OpenStage Phone Features

Keys

Detailed explanations of function, mailbox, menu, audio, star, and hash keys.

Phone Navigation and Display

3-way navigator

Instructions on using the 3-way navigator for phone functions and menus.

Program and Service Menu

Program/Service menu

Steps to access and navigate the program/service menu for system settings.

Basic Functions: Answering Calls

Answering a call

Procedures for answering incoming calls via handset or speakerphone.

Answering a call via the handset

How to answer a call using the handset.

Answering a call via the loudspeaker (speakerphone mode)

How to answer a call using the speakerphone.

Basic Functions: Call Handling

Switching to speakerphone mode

How to switch to speakerphone during an active call.

Switching to the handset

How to return to the handset from speakerphone mode.

Turning the microphone on and off

Muting the microphone temporarily during a call.

Basic Functions: Microphone and Call End

Deactivating the microphone

How to mute the handset or speakerphone microphone.

Activating the microphone

How to unmute the microphone.

Ending a call

Methods to terminate an ongoing telephone call.

Off-hook dialing

Making calls by first lifting the handset.

Dialing in speakerphone mode

Making calls directly using the speakerphone.

Basic Functions: Redialing Numbers

Redialing a number (last dialed number)

How to redial the most recently dialed phone number.

Redial key

Using the dedicated key for redialing the last number.

Redialing a number (saved number)

Redialing a phone number that has been previously saved.

Basic Functions: Call Management

Calling a second party (consultation)

How to add a second participant to an ongoing call.

Combine the calling parties into a three-party conference

How to merge multiple calls into a single conference call.

Basic Functions: Call Transfer and Forwarding

Transferring a call

Procedures for transferring an active call to another party.

Transferring with announcement

Transferring a call after announcing it to the recipient.

Transferring without announcement

Transferring a call directly without prior announcement.

Call forwarding

General information on configuring and using call forwarding features.

Overview of forwarding types

Lists and describes different call forwarding options available.

Basic Functions: Fixed Call Forwarding

Fixed call forwarding (all calls)

Setting up and managing unconditional call forwarding for all calls.

Configuring/modifying a fixed forwarding destination

Steps to set or change the destination for fixed call forwarding.

Activating fixed call forwarding

How to enable the fixed call forwarding feature.

Deactivating fixed call forwarding

How to disable the fixed call forwarding feature.

Basic Functions: Variable Call Forwarding

Variable call forwarding (all calls)

Setting up and managing call forwarding based on conditions.

Configuring and activating variable call forwarding

Steps to set up and enable variable call forwarding.

Deactivating variable call forwarding

How to disable the variable call forwarding feature.

Basic Functions: Additional Forwarding Types

Additional forwarding types

Details on specialized forwarding types like busy or no reply.

Configuring and activating call forwarding

Steps to set up and enable various additional call forwarding types.

Deactivating variable call forwarding

How to disable various call forwarding types.

Basic Functions: Callback Features

Storing a callback

How to request a callback when a line is busy or unanswered.

Basic Functions: Saving Numbers for Redial

Enhanced Phone Functions: Answering Calls

Enhanced Phone Functions: Making Calls

Making calls

Various methods for initiating outgoing calls.

Enhanced Phone Functions: Speed Dialing and Call Waiting

Enhanced Phone Functions: Conference Calls

Enhanced Phone Functions: Establishing Conferences

Enhanced Phone Functions: Adding Parties to Conferences

Enhanced Phone Functions: Conference Management

Enhanced Phone Functions: Disconnecting and DTMF

Enhanced Phone Functions: Call Parking

Enhanced Phone Functions: Call Waiting and Busy Override

Enhanced Phone Functions: Intercom and Broadcast

Enhanced Phone Functions: System Speaker Calls

Enhanced Phone Functions: Group Speaker Calls and Intercom

Enhanced Phone Functions: Line Trunk Group Broadcast

Enhanced Phone Functions: Call Forwarding Usage

Enhanced Phone Functions: Forwarding for Other Stations

Enhanced Phone Functions: Forwarding for Fax/PC/Busy

Enhanced Phone Functions: Displaying/Deactivating Forwarding

Enhanced Phone Functions: Managing Fax/PC/Busy Forwarding

Enhanced Phone Functions: Hunt Groups

Saving Speed Dial Numbers and Appointments

Saving Speed Dial Numbers and Appointments Details

Privacy and Security Features

Locking the telephone to prevent unauthorized use

Steps to activate the phone locking feature using a PIN.

Unlocking the phone

How to unlock the telephone using the correct PIN.

Privacy and Security: Do Not Disturb

Activating/deactivating "Do not disturb"

Enabling or disabling the Do Not Disturb feature to block calls.

Privacy and Security: Speaker Call Protect and Caller ID

Activating/deactivating "Speaker call protect"

Blocking or allowing incoming speaker calls to the phone.

Identifying anonymous callers (trace call)

How to trace and identify malicious or anonymous callers.

Moving with the Phone

Testing the Phone

Testing functionality

Performing checks on phone components and features for proper operation.

Fixing Problems: Error Messages

Responding to error messages on the screen

How to interpret and react to common error messages displayed on the phone.

Fixing Problems: Troubleshooting and Support

Contact partner in the case of problems

Who to contact for persistent or unresolved faults.

Troubleshooting

Common issues and their step-by-step solutions.

Pressed key does not respond

Troubleshooting steps for unresponsive keys on the phone.

Telephone does not ring

Diagnosing why the phone is not ringing for incoming calls.

You cannot dial an external number

Troubleshooting steps for issues preventing external number dialing.

To correct any other problems

Procedure for resolving other unspecified problems with the phone.

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