TD 92930EN
13 December 2013 /Ver B
Configuration Manual
WL3 and WL3 Plus WLAN Handset
77
10. Troubleshooting
Voice only The handset is
configured to use both a
gatekeeper and a WSG,
but has lost contact with
the WSG.
1) Check the WSG address. Try to
ping the WSG from another PC.
2) Remove the handset from the
DP1 Desktop Programmer. When
connected to the WinPDM through
USB on the DP1 Desktop
Programmer, the handset cannot
connect to the WSG and may then
show “Voice only”.
3) If messaging is not used in the
system, verify that the WSG
address is configured to 0.0.0.0.
Limited mode The PBX is in “Server
mode backup”.
Messaging only The handset is
configured to use both a
gatekeeper and an WSG
but has lost contact with
the gatekeeper.
1) Check the Gateway address.
Try to ping the gateway from
another wireless client.
2) Try to send a message. The
idle connection check interval to
the is much longer than to the
gateway. Sometimes when all
network connection is lost the
handset will show “Messaging
only” for quite some time, because
it discovers it has lost connection
to the gateway much faster than it
discovers loss of connection to the
WSG. In this case the handset will
eventually change to “No access”.
3) If the handset is supposed to
use Gatekeeper discovery, verify
that the configured Gatekeeper IP
address is 0.0.0.0.
4) Check the Endpoint number
and the Endpoint ID. If both are
configured, they MUST match the
Endpoint ID and Endpoint number
registered in the IP PBX. Clear the
Endpoint ID.
SERVICE NEEDED
Parameters corrupt
NOTE: This display
message is only shown
in English.
Faulty handset. Select the reset option on the
middle soft key. If this is not
available or the problem persists
send the handset for service.
Enter PIN code Phone lock is activated. Enter the required PIN code. If the
PIN code has been lost, enter a
new PIN code using the
WinPDMWSG or do a factory
reset using the WinPDMWSG.
Battery low, charge now The battery level is low. Charge the handset, or replace or
charge the battery.
Display shows Probable cause Action or comment
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