Troubleshooting
Fault Probable cause Action or comment
• The handset is not visi-
ble in the Number tab.
– The handset has no number
associated.
– The device is offline and not
saved as number.
Assign or associate a number to
the device.
Bring the device online. Save the
number in order to make it possi-
ble to edit the number when it is
offline.
• Number creation of de-
sired device type is not
possible.
The .pkg file for the desired de-
vice type is not imported to the
PDM.
Import the .pkg file for the desired
device type. The file is provided
by the supplier.
• It is not possible to ap-
ply a template at cre-
ation of new number.
No compatible template for the
desired device exists.
Create a new template or up-
grade an existing template and
retry.
• A handset logs out
when placed in an ad-
vanced charger
The device manager config-
urations in the IPBS and the
advanced charger are not the
same.
Delete the saved instance of the
advanced charger in the Device
Manager. Use WinPDM to recon-
figure the advanced charger so
that it will log on to the correct
device manager. Connect the ad-
vanced charger to the LAN.
• The handset does not
log on to the device
manager OTA.
– The Domain ID is not set cor-
rectly in the IPBS.
– The system does not support
service discovery.
Reconfigure it to match the de-
vice manager Service Discovery
parameter Domain ID.
Erase the Domain ID in the IPBS
and set the IP address to the De-
vice Manager under Advanced
Settings > Device Management.
General Troubleshooting for the WSG
This part of the Troubleshooting Guide lists possible faults that are not connected to the Device
Manager
Fault Probable cause Action or comment
• It is not possible to
send SMS to a specific
device.
– The device does not support
SMS.
– The module’s license does not
support SMS.
– The IPBS UNITE SMS parame-
ter is misconfigured.
––
Upgrade the license to support
SMS.
Set the parameter so that it
points out the module containing
the DECT Interface.
A31003-M2000-M105-01-76A9, 29/06/2020
92 Wireless Service Gateway WSG, Administrator Documentation
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