All rights reserved 204 Service Manual e-Series (EN) 1.1.8
9. Packing and Shipping of Robot/Spare Parts
BEFORE SHIPPING ANY ROBOTS OR SPARE PARTS BACK TO UNIVERSAL ROBOTS, PLEASE NOTE THE FOLLOWING
NOTICE
• Remove external tools and external electrical connections before shipment.
• Universal Robots may reject the shipment if third party products cannot be
unmounted safely, or if they prohibit the execution of required post repair tests.
• Universal Robots assumes no responsibility for the return shipment of third
party goods.
• Ensure the robot, Control Box, and Teach Pendant are packed responsibly.
• Universal Robots will return Universal Robots products in original Universal
Robots packaging.
NOTICE
The robot software/firmware is updated when repaired. New parts are also updated to
their newest versions (hardware/software). Therefore, updating PolyScope may be
necessary when new parts are mounted.
MANDATORY ACTION
If the robot/part(s) has been in contact with, or worked in environments, where
dangerous chemicals or materials are present, it must be cleaned before shipment. If
this is not possible, the shipment must be accompanied by an MSDA (Material Safety
Data Sheet) in English and include instructions for cleaning. The amount of labor
hours needed for cleaning will be billed at the standard rate.
If Universal Robots finds the robot/part unsafe to service, UR reserves the right to get
the robot/part(s) cleaned or decline the case and send the part(s) back at customers
expense.
Packing Down the Robot and Control Box for Shipment
1. Download the put_in_box program at: www.universal-robots.com/support
2. Upload the put_in_box program. See Section 5.2 Using Magic Files on how to do this.
3. Load the program and follow the instructions when running the program.
4. Power down, disconnect main power, and disconnect the Robot Arm from controller.
5. Pack the Robot Arm and Control Box in designated boxes. Ensure the Robot Arm is
orientated correctly in the box.
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