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10 Customer Service
10.1 Find Help
If you are unable to find an answer to your specific question, VEGA has service
personnel located throughout the world to assist you.
Some of the services available to you include:
• Emergency service telephone support available 24 hours a day
• Radiation survey meter calibration
• Wipe test and wipe test analysis
• Start up and commissioning
• Service, maintenance, and disposal of source material
10.2 U.S., Canada, and Worldwide
VEGA has Field Service Engineers available for on site service, emergency
services or gauge start up.
10.3 Necessary Information
When you call with a question, please have the following necessary information
available for the Field Service Engineer or representative:
• VEGA Customer Order (C.O.) Number - located on the engraved label
on the source holder
Contact Information Telephone Number
Monday through Friday
8:00 A.M. - 5:00 P.M. EST (Eastern Standard Time)
1-844-VEGA-NOW
(1-844-834-2669)
Emergencies: Follow the voice mail instructions 513-272-0131
International (Worldwide) 513-272-0131
E-mail service@vega.com
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