7.0 Fall Back Sales Procedures
7.1 Electronic Fall Back
Electronic Fall Back is the ability to connue performing transacons on the terminal, even
when communicaon with the host system has been lost or the card issuer is unavailable. In
EFB mode, transacons are stored within the terminal and manual vouchers are not required.
Aer communicaon has been restored, the terminal forwards the stored transacons to
Live epos for processing.
The Electronic Fall Back (EFB) facility is available only when enabled on the terminal, and only
for certain card types.
When processing in EFB Mode some dierences apply to normal ‘online’ processing:
• For credit card transacons that are over your credit card oor limit (your merchant
leer of oer contains your debit and credit oor limits), you will be required to enter an
authorisaon number which you can obtain by calling 132 415. Alternavely ask your
customer for an alternate means of payment.
• Signature capture is required on all EFB transacons regardless of the account selecon
or whether PIN was entered.
• Cheque/Savings account transacons exceeding your debit card oor limit will be
declined. Ask your customer for an alternate means of payment.
When communicaon has been lost and the amount of the transacon is over your oor
limit, the terminal will display the following:
ENTER AUTH ID
ON POS
VERIFY SIGNATURE
CORRECT?
CREDIT SALE
APPROVED
You will be required to enter an authorisaon number, which
you can obtain by calling 132 415.
Key in the authorisaon number on the POS and press
ACCEPT.
Have the customer sign the receipt. If the signature matches
the signature on the card, press YES on the POS. Otherwise
press NO.
This message will be displayed if the transacon is approved.
Terminal Screen Next Step
Note: You are reminded that you must not “split” a sale in order to avoid obtaining
authorisaon.
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