Why can't I open the gate/door from the phone with my Videx 4000?
If you are unable to open the gate/door from the telephone during a call on your Videx Intercom System (DTMF tones not being recognised), check to see if the ED# function has been enabled. If the DTMF tones are not working reliably, send the following SMS command 1111AT1”AT#DTMFCFG=8,2500,1500”? to the GSM intercom and wait for a reply.
How to fix speech interference on my Videx 4000?
If you are experiencing interference on the speech with your Videx Intercom System, it could be due to a low signal strength. Try relocating the antenna or using a more powerful or directional antenna. Also, make sure that the antenna cables are not running close to the power supply cables or the microphone wires inside the intercom panel. If the issue persists, try a different SIM card from a different service provider, as they may have better coverage in that area.
Why am I getting an ERROR message when programming my Videx Intercom System via SMS?
If you receive an ERROR message in SMS when programming your Videx Intercom System, or no SMS is returned even with a '?' at the end, there may be errors in the message format. Double-check the message against the examples, looking for issues like using two apostrophe marks side by side instead of the correct character “ or using lowercase letters instead of uppercase (e.g., 'stn' instead of 'STN').
What to do if my Videx Intercom System panel beeps twice and the backlight doesn't illuminate?
If your Videx Intercom System panel repeatedly beeps twice and the name plate backlight does not illuminate, it could be due to an inadequate power supply voltage. Check that the power supply provides the correct voltage and that the jumper JP1 is in the correct position. You can also try a full reset by powering up with C2 & PTE shorted and try a different SIM card. Note that the intercom module may have a fault.
How to stop speech echoes and feedback on my Videx Intercom System?
If you are experiencing speech echoes and feedback with your Videx Intercom System, try lowering the speaker volume using jumpers JP2 & JP3. You can also adjust the volume using the programmable settings during a call. Make sure that the microphone is correctly fitted in the intercom panel and that the microphone hole is not blocked.
Why do I hear a long beep when I press a button on my Videx Intercom System?
If you hear a long beep when pressing a button on your Videx Intercom System, it could mean that no telephone number is set up for that button. You should check the programming to ensure the number is correctly configured. Another possibility is that the SIM card is not fitted correctly, so verify that the SIM card is properly inserted.
Why does the call keep dropping out on my Videx Intercom System?
If calls keep dropping out on your Videx Intercom System, consider increasing the call time in the programming settings. Also, check the signal strength; a weak signal or antenna malfunction could be the cause. Try moving or changing the antenna, or switch to a different SIM card provider to improve signal reception.
What to do if my Videx 4000 panel does not respond to SMS messages?
If your Videx Intercom System panel isn't responding to SMS messages, the SIM card might not have an SMS service center number stored. You'll need to insert the SIM card into a mobile phone to check this. Contact your SIM card provider for assistance if needed. Also, verify that you're sending the message to the correct number, which is the SIM card number in the intercom panel. After sending an SMS, listen for a single short beep from the intercom panel, indicating the message was received and understood. A long beep indicates the message was not understood or the 4-digit code was incorrect. As a solution, you can try resetting the 4-digit code to 1111 by powering up with C1 & PTE shorted.
How to fix interference on the speech in my Videx 4000 Intercom System?
If you are experiencing interference on the speech with your Videx Intercom System, it could be due to several reasons. One potential cause is low signal strength, which forces the GSM module to increase power and interfere with speech circuits. To resolve this, check the signal strength using ‘1111SIG?’ and try relocating the antenna or using a more powerful one. Also, ensure that antenna cables are not running close to the power supply cables or microphone wires inside the intercom panel. If the issue persists, try a different SIM card from another service provider to see if they have better coverage in your area.
General| Series | 4000 Series |
|---|---|
| Category | Intercom System |
| Material | Stainless Steel |
| Operating Voltage | 12V DC |
| Housing Material | Stainless steel |
| Compatibility | Compatible with Videx audio and video internal units |
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