ViewSonic myViewBoard Sens - Troubleshooting

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Troubleshoong
If you experience a problem with your myViewBoard Sens, refer to the following
troubleshoong guide. If a problem persists, contact the service center.
myViewBoard Sens will not start
If the LED does not light up during device boot up:
• Verify that the AC adapter is properly plugged into the DC-in jack of the
myViewBoard Sens and to the power outlet.
• Verify that the DC connector is fully inserted into the correct socket on the front
of the myViewBoard Sens.
• Check the power socket with another device (e.g. table lamp).
• Check that the sliding door of myViewBoard Sens is turned to the right posion
(power on).
• If there is sll no power, contact ViewSonic support or the reseller from whom
the device was purchased.
myViewBoard Sens LED indicator statuses
Function Red LED Green LED Status
Stitch mode V V Remain On
Wide mode V Remain On
Tele mode V Remain On
Uvc Tools FW/AI Upgrading V V Flicker
Uvc Tools FW/AI Upgrade NG V Flicker
Uvc Tools FW/AI Upgrade OK V Flicker
Usb cable in, Door open.
V V Flicker
(Power source is under 5V/3A)
Unable to send a display signal to the monitor device
• If you do not see a power LED (blue, green, or orange light) on the front or
boom of the monitor, make sure the monitor is turned on.
• Verify that the HDMI cable has been plugged in properly into the HDMI outlet.
myViewBoard Sens APP cannot detect myViewBoard Sens device
• Make sure that the USB 3.1 Type C Male to Type C Male (or USB 2.0 Type C Male
to USB-A Male) cable has been plugged in properly into the myViewBoard Sens
device outlet.
• Make sure that the Windows 10 Device Manager can recognize the
myViewBoard Sens device.
• Restart the myViewBoard Sens APP.