Troubleshooting
18 ©2009 Viking Preferred Service
Symptom Possible Cause Corrective Action
Blower motor inoperable Open blower motor Replace blower motor
Oven sensor out of calibration Replace oven sensor
Open relay K8 or K9 Replace control board
Open control board Replace control board
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
Range will not function Range is not connected to electrical
power
Have electrician check power circuit
breaker, wiring, and fuses
Oven does not operate in self-clean Door is not shut tight enough for
automatic door latch to lock
Check for obstructions, close door
Oven is not clean after self-clean
cycle
Temperature control knob not ro-
tated all the way past clean until it
stops
Check knob position
Broil does not work Temperature control knob is rotated
too far past broil position
Check knob position
Door will not open Oven is still in self-clean mode If oven is hot, door latch will release
when safe temperature is reached
Oven light will not work Light bulb is burned out. Replace bulb
Range is not connected to power Check power source
Igniters will not work Circuit is tripped Check power source
Fuse is blown Check power source
Range is not connected to power Check power source
Igniters sparking but no fl ame igni-
tion
Gas supply valve is in “OFF” position Turn gas on
Gas supply is interrupted Check regulator
Igniters sparking continuously after
fl ame ignition
Power supply is not grounded Check grounding
Power supply polarity is reversed Check power source
Igniters are wet or dirty Clean ignitors
Burner ignites, but fl ame is large,
distorted, or yellow
Burner ports are clogged Clean burner head
Unit is being operated on wrong type
of gas
Check gas type
Griddle inoperable - RH oven, LH
oven, surface burner and grill ignit-
ers operate
Foreign objects/soil on igniter Clean igniter and surrounding area
Open griddle solenoid Replace griddle solenoid
Open griddle control Replace griddle control
Open direct spark module Replace direct spark module
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
Griddle cycle light inoperable - RH
oven, LH oven, surface burner, grill,
and griddle igniters operate
Defective cycle light (neon) Replace cycle
light
Open griddle control Replace griddle control
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
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