Troubleshooting
©2010 Viking Preferred Service 17
Surface Burners, Grill, and Griddle
Symptom Possible Cause Corrective Action
Surface burner igniter
inoperable - RH oven, LH oven, oth-
er surface burner, grill, and griddle
igniters operate
Foreign objects/soil on igniter Clean igniter and surrounding area
Open single point spark module Replace single point spark module
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
Igniters sparking but no fl ame igni-
tion
Gas supply valve is in “OFF” position Turn gas on
Gas supply is interrupted Check regulator
Igniters sparking continuously after
fl ame ignition
Power supply is not grounded Check grounding
Power supply polarity is reversed Check power source
Igniters are wet or dirty Clean ignitors
Burner ignites, but fl ame is large,
distorted, or yellow
Burner ports are clogged Clean burner head
Unit is being operated on wrong type
of gas
Check gas type
Griddle inoperable - RH oven, LH
oven, surface burner and grill ignit-
ers operate
Foreign objects/soil on igniter Clean igniter and surrounding area
Open griddle solenoid Replace griddle solenoid
Open griddle control Replace griddle control
Open direct spark module Replace direct spark module
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
Griddle cycle light inoperable - RH
oven, LH oven, surface burner, grill,
and griddle igniters operate
Defective cycle light (neon) Replace cycle
light
Open griddle control Replace griddle control
Defective oven wiring (shorted,
open, or burned)
Repair or replace defective wiring
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