SECTION 3: SERVICE 41
EPI800 Manual.doc EPI 800 MANUAL 2001 Vision Microsystems Inc.
3.4 CUSTOMER SERVICE
You know your aircraft history better than anyone. Gathering the
following information before contacting us will help in quickly resolving
your problem. Our goal is to insure that your problem is quickly solved
and that it does not occur again. See ‘APPENDIX J: Troubleshooting
Guide’ for helpful information in diagnosing problems.
1. What were the conditions leading up to the problem? (Outside air
temperature, cabin air temperature, moisture conditions, electrical
system conditions, power settings, active accessories, etc.)
2. If intermittent, what are the conditions when the problem occurs?
(Temperature, moisture, electrical system loads, power settings,
active accessories, etc.)
3. Does the problem always act the same way?
4. What do the indicators show during the problem?
5. Does cycling the power to the system affect the problem?
6. Where and how did you connect the power leads to the system?
7. Where did you mount the DPU and transducers?
8. Have you carefully checked for loose or broken wires?
9. Have you referred to ‘APPENDIX J: Troubleshooting Guide’.
VISION MICROSYSTEMS INCORPORATED
4255 Mitchell Way
BELLINGHAM, WASHINGTON 98226
PH:(360) 714-8203 FX:(360) 714-8203
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