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5 Trouble Shooting
Display Mode Switch is not functioning Unplug from the Host 1 / 2 wait 10 seconds, and then reconnect
“Utility” is disconnected or shows abnor-
mal information
Close the Utility and reactive again
There is no video on the monitor that is at-
tached to the dock.
Check the video connection cables
Unplug the power, wait 10 seconds, and then reconnect
The video on the attached monitor is dis-
torted or corrupted.
Check video connection cables
Check the video resolution under Control Panel\Display\Change
Display Setting
The video on the attached monitor is not
displaying in extended mode.
Press Windows logo key and P
Toggle the display mode
The audio jacks are not functioning.
Right-click the Sound icon on the System Tray
Select Playback devices
Right-click and check both Show Disconnected Devices and Show
Disabled Devices
Right-click USB Audio device and select Set as default
USB ports are not functioning on the dock.
Turn off the dock and unplug from the power, wait 10 seconds,
turn on the power and then reconnect again
DisplayLink Driver is not able to install.
You can download the latest DisplayLink driver from:
http://www.displaylink.com/downloads/
Laptop failed to wake up from Ethernet
port
Check the settings under BIOS Items to make sure laptop sup-
ports wake-up-from-Ethernet port function
** Other issues on Display might refer to DisplayLink Troubleshooting: General:
https://support.displaylink.com/knowledgebase/topics/80206-troubleshooting-general
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