Vivreau Extra Series - Troubleshooting

EN | 3332 | EN
WARNING! Danger of injury from repair work!
The water dispenser contains no parts that can be repaired by the
operator. Tasks other than those described in these instructions may only
be carried out by the manufacturer or by a qualied person.
Troubleshooting
Response to possible problems
If problems occur, the dispenser will show relevant information and problem-
solving hints. If the problem cannot be solved immediately, please contact
customer service (see back page).
Visible abnormalities on the display
Problem Cause Remedy
Red exclamation
mark lights up on
tap display
System has an error Check the error message on
the footer of the undercounter
display
Water type icons
are completely off
(not dimmed)
System has an error Contact customer service
(see back page)
Tap or undercounter
display is off
Appliance is not
switched on
Plug the power plug into the
power outlet, switch on the
power and check possible
appliance fault
Water dispenser fuse
has tripped
Contact customer service
(see back page)
Standby mode is
active
Touch the icons to wake up
the system
Sparkling icons are
dimmed
CO
2
bottle is empty Replacing the CO
2
gas bottle
(see page 28)
Hot water icons are
dimmed
Boiler is lling / heating
up
Wait until boiler is lled / heated
up
Abnormalities of the dispensed water
Problem Cause Remedy
Sparkling water is
not / only slightly
carbonated
CO
2
content
incorrectly set
Contact customer service
(see back page)
CO
2
bottle is closed
or empty
Open the CO
2
bottle or check
the ll level of the CO
2
bottle
and change the bottle if
necessary (see page 28)
Problem Cause Remedy
Chilled water is warm Water temperature
incorrectly set
Contact the operator to set the
water temperature
Water cooler is
malfunctioning
Contact customer service
(see back page)
Ventilation grilles are
obstructed
Ensure that the ventilation grilles
are not blocked or covered
Ventilation grilles are
contaminated
Contact customer service
(see back page)
No chilled water
available
Wait 30 minutes until water is
chilled
Water splashes Incorrect internal
settings
Contact customer service
(see back page)
CO
2
bottle is empty Replacing the CO
2
gas bottle
(see page 28)
Low water ow Water lter is
blocked / clogged
Water lter has to be changed.
Contact customer service
(see back page)
Water pressure is too
low
Check water inlet valve & water
shut-off valve
Hot water is not hot Hot water temperature
incorrectly set
Contact the operator to set
the hot water temperature
Boiler is
malfunctioning
Contact customer service
(see back page)
Others
Problem Cause Remedy
Uncontrolled water
ow / system is not
operating
Leakage Turn off water supply and call
service.
Hissing sound occurs CO
2
supply is leaking Check CO
2
supply
No water can be
dispensed
Inlet water pressure
low / water supply is
interrupted
Check water inlet wave
Check water supply
Drainage system full /
drip tray not inserted
correctly
Empty drainage system (drip
tray/waste water container).
Insert drip tray again
If the error occurs again, please contact customer service (see back page).