Waters ACQUITY Arc System - System Maintenance; Contacting Waters Technical Service

4
System maintenance
Perform the maintenance activities described in this chapter to ensure an optimally
operating system.
4.1 Contacting Waters Technical Service
If you are located in the USA or Canada, report malfunctions or other problems to
Waters Technical Service (800 252-4752). From elsewhere, phone the Waters
corporate headquarters in Milford, Massachusetts (USA), or contact your local Waters
subsidiary. The Waters Web site includes phone numbers and e-mail addresses for
Waters locations worldwide. Visit www.waters.com.
When you contact Waters, be prepared to provide this information:
• Error message (if any)
• Nature of the symptom
• Serial number of the system module and its firmware version, if applicable
• Flow rate
• Operating pressure
• Solvent(s)
• Detector settings (sensitivity and wavelength)
• Type and serial number of column(s)
• Sample type and diluent
• Chromatography data software version and serial number
• System workstation model and operating system version
Note: For an explanation about how to report shipping damages and submit claims,
see the document Waters Licenses, Warranties, and Support Services.
4.1.1
Locating system serial numbers
The serial number on the system’s modules facilitates service and support. Serial
numbers also provide a way to create single-log entries for each module, so that you
can review the usage history of a particular module. Be prepared to provide the
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