The WHILL Model F is a powered wheelchair designed to provide mobility to individuals comfortable with operating such devices. It is suitable for use on ordinary paved roads and indoors.
Important Technical Specifications
Device:
- Maximum Weight Limitation: 115 kg (253.5 lb), including occupant and luggage.
- Wheelchair Class: A
- Drive Type: 2-wheel drive
- Speed Changes: 4 stages
- Brake Type: Electromagnetic brakes
- Type of Front Wheels: Outside diameter 194 mm
- Type of Rear Wheels: Standard: Air tire/Outside diameter 207 mm (8 8/32 inches)
- Maximum Allowable Inclination: 10°
- Cruising Distance: 20 km (12.4 miles)
- Maximum Load Capacity: 115 kg (253.5 lb)
- Charging Time: Approximately 5 hours
- Operating Temperature: -15 to 40°C (5 to 104°F)
- Pivot Width: 1080 mm (42.5 inches)
- Force Needed to Operate Joystick: 1 N
- Estimated Lifetime: 5 years
- Noise Produced: Below 65 dBA, except audible warning device
- Device Weight (including battery): 26.7 kg (58.9 lb)
- Device Weight (excluding battery): 24 kg (52.9 lb)
- Total Length (including foot rest): 935 mm (36.8 inches)
- Overall Width: 555 mm (21.8 inches) to 605 mm (23.8 inches)
- Total Height: 802 mm (31.6 inches)
- Obstacle Climbing Height (during forward travel): 35 mm (1.4 inches)
- Maximum Speed Forward: 3.8 mph (6 km/h)
- Seat Angle (when seat cushion is installed): 6°
- Effective Seat Depth: 400 mm (15.7 inches)
- Effective Seat Width: 450 mm (17.7 inches)
- Seat Surface Height from Ground (front edge): 443 mm (Rear wheels side) to 495mm (Front wheels side)
- Back Support Angle: 104°
- Height from Foot Rest to Seat: 348 mm (13.7 inches)
- Leg to Seat Surface Angle: 84°
- Arm Rest to Seat Distance: 175 mm (6.9 inches) to 215mm (8.5 inches)
- Front Location of Arm Rest Structure: 670 mm (26.3 inches) to 710 mm (28 inches)
- Horizontal Location of Axle: 43 mm (1.7 inches)
- Minimum Turning Radius: 780 mm (30.7 inches)
- Minimum Braking Distance: 740 mm (29.1 inches)
- Total Length (when folded): 465 mm (18.3 inches)
- Total Width (when folded): 555 mm (21.8 inches) to 605 mm (23.8 inches)
- Height (when folded): 855 mm (33.7 inches) to 907 mm (35.7 inches)
- Waterproof Performance: Conforms to IPX4 (resistance against water splashes from any direction).
Battery:
- Type: Lithium-ion battery
- Nominal Voltage: 25.3 V
- Rated Capacity (5-hour rate): 10.6 A
- Battery Weight: 2.7 kg (6 lb)
- Manufacturer: WHILL, Inc., 2-1-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-0002, Japan
Battery Charger (Dedicated for Model F):
- Rated Power: 100-240 V, 50/60 Hz
- Rated DC Output Current: 2.4 A
- Rated DC Output Voltage: 28.49 V
- Operating Temperature and Charging Temperature: 0 to 40°C (32 to 104°F)
- Supported Battery Type: Lithium-ion battery
- Rated Capacity of Battery Counterpart (5-hour rate): 10.6 A
- DC Connector Pinout: Pin 1: +, Pin 2: -, Pin 3: Detection, Pin 4: Not connected
- Type Reference: Off-board battery charger
- Rated Current of User-Accessible Protective Fuses: There are no user-accessible fuses.
- Manufacturer: WHILL, Inc., 2-1-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-0002, Japan
Antenna:
- Function: Bluetooth Low Energy
- Frequency: 2402 - 2480 MHz
- Maximum Output Power: 6 dBm
Usage Features
Assembly and Adjustment:
The device requires assembly upon receipt, including unfolding, installing color plates, arm rests, seat cushion, and battery. Adjustments can be made to fit the user's seating needs, such as:
- Space between arm rests: "Standard" (inside width 430 mm) and "Wide" (inside width 480 mm) settings are available.
- Height of arm rest: Adjustable in 3 stages.
- Position of controller: Can be installed on either the left or right arm.
- Unfolding: Involves pulling the seat frame pipe upwards, pressing a lock release button, lowering the seat pipe until a click is heard, and tilting the back support backward.
Charging the Battery:
The battery can be charged either while installed in the device or removed.
- Procedure: Connect the charger and AC connector cord, plug into a wall outlet (100-240 V, 50-60 Hz). The charger indicator flashes green during charging and turns solid green when complete.
- Battery LED: Indicates charge level (green for full, orange for 30%-full, red for 30% or less, purple for no charge).
- Safety: Do not charge outdoors, avoid extension cords, and disconnect the DC connector after charging.
Operating Procedures:
- Getting In: Ensure the device is on a flat, level surface, power is off, brakes are locked, and the footrest is raised.
- Lap Belt: If equipped, fasten the lap belt and adjust its length.
- Turning On: Press the power button. The display shows the WHILL logo, then current speed setting, then battery charge level (0-100).
- Speed Control: Maximum speed is adjustable in 4 stages (1-4) using "+" and "-" buttons. Joystick inclination also controls acceleration/deceleration.
- Driving: Move the joystick forward, backward, left, or right. Releasing the joystick automatically applies brakes.
- Road Conditions: Designed for paved roads and indoors. Can handle gravel, light snow, and grass. Cannot be driven on escalators, stairs, steps higher than 1.4 inches (35 mm), slopes with a gradient of 10° or more, or soft/snowy/frozen surfaces.
- Brake Release: For manual movement, push down both brake release levers under the seat. Re-engage by raising the levers.
Folding Procedure:
- Folding: Tilt the back support forward, fix the device by supporting the foot pedal, press the lock release button, pull the seat pipe upwards, then close the device until a click is heard.
- Unfolding: Reverse of the folding procedure.
Storage and Transport Methods:
- Storage: Store indoors or covered, away from flames, between -15°C and 40°C (5°F and 104°F). Remove and fully charge the battery if storing for a month or longer.
- Transporting: Hold designated handles. When transporting folded, roll by holding arm rests. To change direction, raise the stand wheel and tilt the device onto anti-tip rollers.
- Loading into a Trunk: Remove the battery, fold the device, then lift by the seat pipe handle and battery frame.
- Removing Arm Rest with Controller for Transportation: The arm rest with controller can be removed for easier transport, especially for air travel. It weighs 950g and is 39.6cm long.
Smartphone App:
- Compatibility: iOS 13.0 or later (Apple Inc.) or Android OS 7.0 or later (Google LLC).
- Functions: Configure device settings, remote control (attendant control), lock/unlock the device.
- Availability: May vary by region, time, or smartphone type.
- Pairing: App pairing ID and password are provided on a paper slip in the arm rest box.
Maintenance Features
User Maintenance:
- Cleaning: Wipe exterior and wheels with a wet towel. Use neutral detergent for tough dirt. Avoid petroleum-based solvents and high-pressure washers.
- Wheel Inspection: Check treads for wear (replace if less than 1/64 inches/0.5 mm). Inspect for deformation or cracking.
- Rear Wheel Air Pressure: Maintain 40 PSI. Insert a flathead screwdriver into the groove of the rear wheel cover to access the valve.
- Seat Assembly: Check for rips or excessive sagging.
- Controller: Ensure joystick moves smoothly, switches and display are functional, and horn button works.
- Battery: Fully charge before storing for long periods (at least once a month).
Repair, Maintenance, and Parts Replacement:
- Contact your dealer or customer support for any adjustments, repairs, or modifications not listed in the manual.
- Replace anti-tip rollers and foot pedal if deformed.
- Contact dealer if components become worn or require replacement.
Troubleshooting:
The device display shows error codes for certain issues. The manual provides explanations for common error codes, their causes, and resolutions, such as:
- Error 01: Controller operated while folded. Resolution: Unlock device, power on again.
- Error 02: Joystick not in neutral position at power-on. Resolution: Power on without touching joystick.
- Error 03: Brakes released. Resolution: Lock brakes, power on again.
- Error P0: Charger connected while power was on. Resolution: Disconnect charger.
- Battery charge low: Display shows battery icon. Resolution: Charge battery.
- Battery temperature dropped/rose significantly: Display shows temperature icon. Resolution: Store battery at room temperature.
- Smart key battery low: Display shows smart key icon. Resolution: Replace smart key battery.
- Device does not turn on/display off: N/A. Resolution: Charge battery, insert battery fully, or remove/reinsert battery.
Warranty Information:
Refer to your dealer or the WHILL website for product warranty details.
Compliance:
The device conforms to ISO 7176-8 (static, impact, fatigue strengths), ISO 7176-14 (power and control systems), ISO 7176-9 (climatic test), and ISO 7176-16 (resistance to ignition). It also complies with FCC and ISED regulations for wireless communication modules and CE Marking directives (2014/53/EU, 2011/65/EU, 2017/745).
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