Blade Keeps Breaking
Check how the blade is installed. See “Install a Blade” page 19 and “Adjusting the Head Air Pressure for
Regular or Dense Matboard” page 25.
Check to make sure the head is properly aligned. See “Align the Head” page 21.
Check the Blade Depth. See “Blade Depth Settings” page 18 and Measuring Blade Depth on the Knowledge
Base at http://info.wizardint.com/KB.
Frequently Asked Questions
Q: When I click cut, it makes a lot of noise and breaks the blade even though I’ve followed the troubleshooting
suggestions. What do I do?
If the motors have been idle (i.e., you can move the head because there is no power to the motors), or if a
cut has been aborted, the head will have to be aligned before cutting. Otherwise, the head is rotated into
the incorrect position and will break the blade. See “Align the Head” page 21 in this document for more
information.
Q: I click cut and the matboard moves around and does not cut correctly. How do I x this?
Make sure that the air compressor is turned on, and that the air lines are not pinched. The CMC requires
air pressure to engage the clamps and cutting head.
Q: My opening is cut in the wrong place, what should I check?
Make sure you are placing the matboard correctly into the CMC. See “Go to Cut Preview to Cut the First
Mat” page 18 in this document for further instructions. If the CMC is not cutting the outside of the mat, re-
measure the mat again and make sure that it was trimmed down to the correct size. If the CMC is cutting
the outside of the mat, see the Congurations section on the Knowledge Base at http://info.wizardint.com/
KB to determine if the opening adjustment needs to be adjusted.
Q: What process does the computer use to download corners?
Click check for corners on the license screen. FrameShop will use the internet connection to download
corners. If not connected to the internet, FrameShop can connect to Wizard via a modem.
Q: My FrameShop keeps opening in demo mode and will not cut. What should I check?
Make sure that the ECU is properly hooked up, plugged in and turned on. See “Connect the ECU” page
13 in this document for more information.
Q: How do I order Blades?
You can access our Web Store at www.wizardint.com or by calling order processing at 888/855-3335.
Q: Do I need to save the packaging the CMC came in?
YES – for warranty purposes, if you ever need to return a part, these boxes will be needed. Rental customers
are required to keep all packaging to return the machine at the end of the rental period.
Q: Why is air leaking from the air regulator when I turn on the air compressor? Is this an issue?
This is normal. One of the purposes of the air regulator is to collect moisture that may be trapped within the
air line. The air regulator is self releasing when the air compressor is turned o. When the air regulator has
built up enough pressure after turning on the air compressor, the air leaking will stop. If the air compressor
is not building enough pressure, the user may install a shut o valve to allow the compressor to build up
enough air pressure.
30
Wizard™ International, Inc., 4600 116th St. SW, Mukilteo, WA 98275 888/855-3335 Fax: 425/551-4350 wizardint.com
20-34304-1A GettingStartedManual9000zFrameShop
04/05/19
Wizard™ CMC Model 9000z Hardware and Software Getting Started Guide
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