Troubleshooting Tips
The table provides a list of problems, the possible cause, and a recommended solution.
If you experience a problem during the installation process, refer to the During Installation
problem-solving table.
If you installed the Smart Card solution successfully, but you now experience problems, refer to After
Installation.
During Installation
SolutionPossible CauseProblem
The card reader is faulty.The card reader is installed but no
message appears on the User Inter-
face.
• Try a different card reader.
• Contact the System Administrat-
or.
The card reader connection is faulty.
• Check that the cable is plugged
in correctly. Refer to Connect the
USB Smart Card Reader to the
MFD for instructions.
• Unplug the card reader cable,
then plug it back in.
• Plug the card reader into a differ-
ent USB port.
Check that the card reader is on the
list of compatible devices, refer to
Supported Card Readers.
The card reader is not compatible.
Use Internet Services to enable
Smart Card through the Properties
setup screens. Refer to Software
Configuration.
Smart Card access is not enabled on
the device.
After Installation
SolutionPossible CauseProblem
Check the authorization method.LDAP is not configured properly or
the local user permission roles are
not configured properly.
The login was successful, however
you do not have the appropriate ac-
cess to the operation you requested.
Xerox
®
AltaLink
®
Series4-2
Smart Card Installation and Configuration Guide
Troubleshooting
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