Xerox DocuMate 4830
User’s Guide
185
In all cases, you should turn off the scanner and check the scanner setup. Make sure the USB cable is plugged into
the scanner and computer. Make sure the power cord is plugged into the scanner and into a wall outlet or USB port.
Error
Code
Problem Description Solution
4 Paper jam. See Clearing Paper Jams on page 175.
5 Multiple Feed. Multiple pages have fed through the scanner at one time. Open the
ADF door and remove the pages from the scanner. Make sure the
pages are not stuck or taped together before loading them in the
ADF.
6 ADF Cover Open. The ADF door is not fully closed. Press gently on the ADF door until
you hear it click closed.
1 or 7 The lamp in the scanner body
has malfunctioned.
This usually occurs after a paper jam. Turn the scanner off, then back
on again. If the problem persists, turn off the scanner, re-start the
computer, then turn the scanner on.
2 or 8 The lamp in the duplex module
has malfunctioned.
This usually occurs after a paper jam. Turn the scanner off, then back
on again. If the problem persists, turn off the scanner, re-start the
computer, then turn the scanner on.
All Other
Codes
An internal part in the scanner
may have malfunctioned.
Turn off the power to your scanner, then turn it back on. If the
problem persists, re-boot your computer. If the problem still persists,
contact Xerox Technical Support.
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