Xerox Phaser 6360

Getting Help
Phaser® 6360 Color Laser Printer
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PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, internet-based support system that uses
your default web browser to send diagnostic information from your printer to the Xerox
website for analysis. PhaserSMART Technical Support examines the information, diagnoses
the problem, and proposes a solution. If the problem is not resolved with the solution,
PhaserSMART Technical Support assists you in opening a Service Request with Xerox
Customer Support.
To access PhaserSMART Technical Support:
1. Open your browser and go to www.phaserSMART.com
.
2. Enter your printer’s IP address in the browser window.
3. Follow the instructions on the screen.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructions and
troubleshooting help to solve your printer problems. You can find solutions for print quality,
media jams, software installation, and much more.
To access the Online Support Assistant, go to www.xerox.com/office/6360support
.
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