Troubleshooting
162 Xerox
®
VersaLink
®
C400 Color Printer
User Guide
Symptom Probable Causes Solutions
The bias transfer voltage is not
properly adjusted for the
paper type.
Verify that the paper types set in the control
panel and the print driver match the paper
loaded in the tray.
The settings in the application
or print driver are incorrect.
Print the Demonstration Print from the
Information Pages menu. For details, refer to
Information Pages on page 28. If the Demo
Print looks correct, the printer is printing
properly. Verify that the application and the
print driver selections are correct for your
print job.
The paper is damp. Replace the paper.
The high-voltage supply
is defective.
For assistance, go to the Xerox
®
Support
website at
www.xerox.com/office/VLC400support.
Only one color is faded.
Toner cartridge is empty
or damaged.
Check the condition of the toner cartridge and
replace it if necessary.
Color around the edge of
printing is incorrect.
The color registration
is incorrect.
Adjust the color registration. For details, see
details, refer to Color Registration on
page 129.
Stray black dots or white areas
(dropouts).
The paper is outside the
recommended specification
range.
Replace the paper with a recommended size
and type, and confirm that your control panel
and print driver settings are correct. For
details, refer to Supported Paper on page 98.
There is debris on the rollers.
Wipe the feed rollers with a clean damp cloth
to remove debris from the rollers.
Note: Do not touch the transfer roller or the
exposed end of the transfer belt. Fingerprints
can cause print-quality issues.
The toner cartridges are not
Xerox
®
toner cartridges.
Ensure that the toner cartridges meet
specifications and replace them if necessary.
For details, refer to Consumables on
page 132.
• Vertical black or color streaks
or multiple colored streaks or
lines.
• Streaks in only one color.
The toner cartridges are not
Xerox
®
toner cartridges.
Ensure that the toner cartridges meet
specifications and replace them if necessary.
For details, refer to Consumables on
page 132.
Debris in the printer is dragging
against the toner before it
is fused.
Remove any debris or paper scraps from the
paper path under the rear cover.
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