13 Scanning Services
132 Xerox WorkCentre 7232/7242 System Administration Guide
Scan to E-mail Troubleshooting
For internal corporate mail servers, substitute the word "Corporate" for "ISP" in the
following troubleshooting table.
Symptom Possible Cause Resolution/Validation
SMTP error at
multifunction
machine
Incorrect Mail Server of Host
Name
Validate that the correct ISP mail server name has
been entered in the SMTP Host Name field.
Incorrect settings in Microsoft
Outlook Express
Verify that you can access the ISP mail server
from within Microsoft Outlook Express and that all
settings are correct.
Incorrect multifunction machine
e-mail address entered
Verify that the machine is using the correct e-mail
address in the From: field. The E-mail address
must match what the ISP’s mail server is
expecting.
ISP requires SMTP
authentication to their mail server
Check with your ISP to determine if this is a
requirement. If so, enable SMTP authentication for
the multifunction machine via CentreWare Internet
Services.
ISP does not allow mail on the
standard port number 25
Check with your ISP to determine if this is a
problem. Ask if they can accept mail on another
port number. If so, change the SMTP port number
for the multifunction machine via CentreWare
Internet Services.
ISP requires login to the e-mail
account via Microsoft Outlook
Express before allowing mail to
be sent
Check with your ISP to determine if this is a
requirement. If so, login to the Microsoft Outlook
Express account, and then try sending the e-mail.
If this is successful, you can set Outlook Express
to check e-mail every 5 or 10 minutes for the
multifunction machine’s e-mail account.
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