17 Problem Solving
204 Xerox WorkCentre 7232/7242 System Administration Guide
The IP gateway address is
not set correctly.
Enter the correct IP gateway address if connected to a proxy
server or a web server through an IP gateway.
The subway mask is not set
correctly.
Enter the correct subway mask that matches the operating
environment.
The DNS server address is
not set correctly.
Check the DNS server address.
The DNS server address
cannot be resolved.
Set the DNS server for resolving addresses.
• When using a proxy server:
Enter the DNS server address for resolving the proxy
server address.
• When not using a proxy server:
Enter the DNS server address for resolving the recipient
addresses.
The address to bypass proxy
server setting is incorrect.
Check whether only the address to bypass proxy is specified.
If the server is accessed using a direct IP address while
specifying an address to bypass proxy in FQDN format, the
registered server does not become an excluded object.
Therefore, an IP address can be used as the bypass proxy
address. Similarly, if the server is accessed using FQDN
format while specifying a direct IP address for the bypass
proxy address, the registered server does not become an
excluded object. Therefore, an FDQN format can be used as
the bypass proxy address.
The connected server or
proxy server are down.
Check that the server or proxy server you wish to connect to
is operating normally.
The network drops out or is
disconnected.
Check the network cable connections. A spanning tree
environment is recommended to construct a strong
environment against network interruptions.
Cannot communicate due to
the load on the server
application.
Wait a while and try again.
Nothing is displayed on the
control panel but an error
occurs.
Nothing is displayed on the control panel even when an error
occurs during execution of background processes. Display
the [Job Status] screen or print a job history report and check
the results.
Cannot connect due to proxy
server, firewall, or web server
access restrictions.
Check if any of the following access restrictions are set.
• Address (port) restrictions
• SSL usage restrictions
• User access restrictions (including access privileges)
• Content blocking
• Scheme restrictions (for example, HTTP disable)
• Transfer data size restrictions
• Used method restrictions (for example, POST disable)
• HTTP header restrictions (for example, specific browsers)
• Time restrictions (for example, time-limited access)
Problem Action
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