Q3: FAILED TO EXTRACT FILES
For Diagnosis Report
Click the Print PDF Report button in the diagnosis report, select the PDF reader to
open the file, and the reader can send and save the PDF report. The diagnosis
report is saved in the ‘Diagnosis’ folder on your mobile devices.
For Data Playback video
The Data Playback videos are encrypted files and the extraction function is
temporarily not supported.
Q4: HOW TO UPGRADE FIRMWARE
Click the Update VCI firmware button found in the VCI Information menu of
Setting to manually update the firmware version of the device. Please be
reminded you can only update the VCI firmware when you have finished the
activation process, connected to the Bluetooth, and also the vehicle/power supply.
Q5: HOW TO GENERATE AND UPLOAD DIAGNOSTIC LOG FILES
The Anyscan will automatically generate and store the diagnostic logs. When the
device is connected to the Internet, it will automatically upload all the stored
diagnostic logs to the backend system.
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