Yealink MeetingBar A30 - Page 41

| Troubleshooting | 41
• General Issues
Upgrading the Firmware
We support the following two methods for upgrading the firmware of MeetingBar A20/A30 and CTP18:
• Upgrading Firmware via the Web User Interface
• Upgrading via Yealink Management Cloud Service or Yealink Device Management Platform
Note: For more information about how to upgrading firmware on Yealink Management Cloud
Service or Yealink Device Management Platform, refer to Yealink Device Management Platform
Administrator Guide and Yealink Management Cloud Service Administrator Guide.
• Upgrading Firmware via the Web User Interface
Upgrading Firmware via the Web User Interface
You need to upgrade the firmware of MeetingBar A20/A30 and CTP18 separately.
Procedure
1. Logging into the Web User Interface.
2. Go to Settings > Upgrade.
3. On the right side of Upgrade Firmware, click Browser to upload the desired firmware.
4. Click Upgrade.
Logs
Log files are essential when troubleshooting the issues of MeetingBar A20/A30 and CTP18. Log files
contain information about phone activities and the phone configuration profile. You can also export logs of
MeetingBar A20/A30 and CTP18 to the local PC or to a specific syslog server.
• Setting the Severity Level of the Local log
• Exporting Logs to the Local
Setting the Severity Level of the Local log
About this task
Note: If the system has enabled the lock settings feature, you need to enter the room password
before entering the system settings.
Procedure
1. Do on of the following:
• Tap Settings > General > System Settings > Debug.
Enter the administrator password (default: 0000) and tap Enter.
Select Collar Bar/Touch Console.
• Log into the web user interface of the collaboration bar/touch console, Settings > Configuration >
Local Log.